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Comfort Suites Hanes Mall

2.5 star property

Photo gallery for Comfort Suites Hanes Mall

Standard Room, 1 King Bed with Sofa bed, Non Smoking
Exterior
Lobby
Standard Room, 1 King Bed with Sofa bed, Non Smoking
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

View map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪7 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Place, Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(110 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(46 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade)

8.4 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(79 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Room, 1 King Bed with Sofa bed, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Winston-Salem

When you stay at Comfort Suites Hanes Mall in Winston-Salem, you'll be in the business district, within a 15-minute drive of Hanes Mall and Wake Forest University. .This hotel is 1 mi (1.6 km) from Wilkes Regional and 1.6 mi (2.5 km) from Novant Health Medical Park Hospital.

What's nearby

  • Hanes Mall - 7 min walk - 0.7 km
  • Novant Health Forsyth Medical Center - 2 min drive - 2.7 km
  • Wake Forest University Baptist Medical Center - 6 min drive - 5.3 km
  • Benton Convention Center - 8 min drive - 9.3 km
  • Wake Forest University - 13 min drive - 11.3 km

Getting around

  • High Point Station - 24 min drive
  • Piedmont Triad Intl. Airport (GSO) - 28 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Golden Corral - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬13 min walk
  • ‪The Cookie House - ‬3 min drive

About this property

Comfort Suites Hanes Mall

Hotel with free breakfast, near Hanes Mall
Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed, and all rooms are furnished with double sofa beds. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Winston-Salem? This hotel has 947 square feet (88 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1018 reviews
Rating 8 - Good. 248 out of 1018 reviews
Rating 6 - Okay. 101 out of 1018 reviews
Rating 4 - Poor. 31 out of 1018 reviews
Rating 2 - Terrible. 36 out of 1018 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2025

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in after a 6 hour drive, got to the room to find bugs and hair everywhere. Turned around, checked out and found something far better. 10/10 do not recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Temple

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Average, I guess

The room did not meet what I had chosen online, but they were accommodating to a certain degree
Stayed 2 nights in Jun 2025

10/10 Excellent

Sherrell

Travelled with family and small children
Liked: Cleanliness
Convenient and clean
Stayed 2 nights in Jun 2025

10/10 Excellent

LUZ, WEST NEW YORK

Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ulisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot to stop midway home from vacation. It was easy to get to. Room was very neat and clean. Great location very close to several dining choices. Front desk staff was amazing. If they offered more than 5 stars I would give them to Kyle. I made an error in the on line booking date. He helped me correct it and made me feel better about it. Being extremely fatigued from traveling all week, that simple act was lovely.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Stayed 1 night in May 2025

6/10 Okay

Milton

Stayed 1 night in Jun 2025

8/10 Good

DONNIE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean as well as the bathroom. The staff were very friendly and helpful. The breakfast each morning was very good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Danyelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location in a very busy area.

This was a great location in Winston Salem. It's tucked right off the main strip near the mall away from the chaotic traffic, but still just a few minutes from the mall and restaurants. The room was spacious and clean, the breakfast was very good too. The gentleman at the front desk was like a trip back in time with his professionalism, kindness, and conversation. The only negative thing I could possibly point out is the extior could use a good pressure washing, for curb appeal, however that's not going to stop me from this location being my go to when I'm in the area.
Stayed 1 night in May 2025

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean looking but smells a little musty. Pool was nice. Room was very clean.
Stayed 1 night in Jun 2025

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable and clean room, ice machine broken on third floor, nice breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, large room, great breakfast!

We needed to reserve our room early due to my husband having surgery that day. We needed a first floor room and two beds. When I called, I was accommodated immediately and when we arrived earlier than check in time, our room was ready for us. It was large and very clean. The included breakfast was very fresh and delicious with a good variety. I don’t expect much from hotel breakfast and this was a delightful surprise. The only negative I experienced is that the rooms are not very soundproof, it was noisy from others above us. It’s conveniently located near much shopping and restaurants. I would recommend it, great value for the money.
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel next door is an eyesore but the confort inn was great. The service was quick and friendly and the staff was very nice. The inside of the hotel is well designed and clean. And the room i was in i give it an A+. I will come here again if i have to visit Winston-Salem.
Stayed 1 night in Jun 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! The staff and building was great!
Stayed 1 night in Jun 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable bed, quiet. Nice, large room. I would suggest an upgrade in towel quality, but not a deal breaker.
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Karen was very helpful and polite.
Stayed 2 nights in Jun 2025

6/10 Okay

Wendy

Liked: Staff & service
Staff was pleasant and great. Our was ok. Bathroom would not shut properly and while it was overall ok it just wasn’t as clean as it could have been.
Stayed 2 nights in Jun 2025

10/10 Excellent

NaShay

Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025