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The Upper Level - A Hotel Alternative

3.0 star property

Photo gallery for The Upper Level - A Hotel Alternative

View from property
Front of property – evening/night
32-inch LED TV with satellite channels, TV
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Quadruple Room | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Pet-friendly
  • Kitchen
  • Air conditioning

Explore the area

View map
1011 N. Dixie Highway, West Palm Beach, FL, 33401
  • Place, Clematis Street
    ‪12 min walk‬
  • Place, CityPlace
    ‪17 min walk‬
  • Place, Palm Beach County Convention Center
    ‪3 min drive‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪8 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

  • City view
  • Sleeps 2

Deluxe Room

  • City view
  • Sleeps 2

View all photos for Quadruple Room

Quadruple Room | Living area

Quadruple Room

  • City view
  • Sleeps 4

Suite

  • City view
  • Sleeps 2

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  • Free WiFi
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4.1 out of 5, Very good, 1,000 reviews
The price is AU$211
includes taxes & fees
23 Nov - 24 Nov
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Reviews

The Upper Level - A Hotel Alternative Reviews

8.2

Very good

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Property conditions & facilities
Rating 10 - Excellent. 48 out of 98 reviews
Rating 8 - Good. 30 out of 98 reviews
Rating 6 - Okay. 9 out of 98 reviews
Rating 4 - Poor. 3 out of 98 reviews
Rating 2 - Terrible. 8 out of 98 reviews

Reviews

2/10 Terrible

Linda, Boston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

This was not a hotel. bad neighborhood and we could not even get in to check in. no answer when we called. homeless sleeping out front and no markings on door. we drove past it 3 times. we had to pay $170 at another hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

curtis, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not your typical hotel.

I have very mixed feelings about how to rate this hotel. It is obvious that a lot of work went into updating the decor, the staff was extremely friendly, and the room was clean and spacious. I've also never seen a hotel TV that offered every single premium movie channel. However, I wasn't really crazy about sharing a bathroom (although it wasn't a problem). And a storefront entrance with a one floor walk up does not create the best first impression. I think it would have been a better experience if we had been staying for a few days.

10/10 Excellent

nicholas, wpb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the new gold standard in lodging

This was an absolute hidden gem. From the moment you walk in (must have reservation, no street traffic), you are greeted and swept off your feet by a very personalized and constantly attentive yet unintrusive staff. Every room is different, the decor is in a league of its own as the energy flows.from one area to another. Every area has its own sounds and ambiance yet they do not compete. The artwork is all commissioned by a local artist, each piece invoking its own emotional response. this was a unique experience where one can meet new people, see a whole new level of service and maybe even leave your comfort zone for a bit by enjoying the beautiful "outside shower" overlooking downtown......seriously, you can take a shower as you watch the hustle and bustle of downtown. if you are looking for a fresh experience in a true hotel alternative all while being wowed by the service and getting lost in the detail and style of your environment, this is a must book for your trip. one night and you will not be disappointed. So leave your shell and venture away from the cookie cutter esthetics of the chain hotels. Experience luxury, style, art, and superior service of a top end resort without the same old boundaries and you will see why this is the "Upper Level"

10/10 Excellent

Joseph, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

just awesome

outstanding service and fantastic place with great comfort.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Markus, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Clematis Street

Good stay with great staff. I loved the outdoor shower coming with room No.4. For weekend entertainment Clematis Street is just a short walk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

The stay was great the staff is every nice and very helpful.I wish the bathrooms was in the rooms tho. I love that anyone can't walk in. It's very private.

10/10 Excellent

Cheriese, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Word: FANTASTIC!

I had an AMAZING time! The staff is wonderful and attentive! If you're down to trying new things like I am, you will love this place. Completely undetectable to the outside world, it's a nice place to hide out and get away. I was so pleased with my time there and I can't wait to go back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

My girl friend likes this hotel. For me, it is more guest-friendly and relaxing than hotel, and cleaner than hostels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks

It was a great stay.

6/10 Okay

Verified traveller

Liked: Staff & service

surprised.

Outside front view should be shown. Place looks unsafe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome solo getaway!

Had a wonderful stay at the Upper Level. The employees were super friendly and helpful. I would definitely stay again!

10/10 Excellent

John, Winter Springs, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

favorite place to stay

I had the Bridge room. The only room with its own bathroom. It was extravagant! Driving up, you won't know how beautiful this place is until you get inside. It's modern, fresh, quiet and shows off its artful decorations. The hosts are fantastic and professional. They welcome you the top of the staircase whenever you come in. I felt very special

2/10 Terrible

Ned, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They're homeless

If you like homeless people in the parking lot and doorway and air conditioning that does not work, then this is the place for you. This place is more half way house than hotel. Please don't go here.

8/10 Good

Gaelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad!

front desk personal were great!

10/10 Excellent

Terry, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and Friendly Stay

Not a hotel for everyone...but that is what I liked about it. Many would drive up to it, take one look at the area it is in and the unusual location, and keep on driving...that would be a mistake. If you like a quaint type place, don't mind that your room might not have a bathroom, this will probably be a most memorable experience. A friendlier staff I have never run across in all my travels. This will definitely be a place I will return to.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cara, Philadelphia , PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms - Great Price - Great Staff - OK area

The place is beautiful and clean and very comfortable. It felt like my own vacation home. The neighborhood is rough but we are from Philly so we didn't care to much about it and the people were still nice and nobody bothered us. Don't hang outside at night alone. The ceiling in our room did leak on the bed after a big rain - and we had to move. The electric outlet had a brown out if you have the blow dryer and the air conditioner on. BUT all that said everything else was wonderful and I would return there definitly. Clean friendly - beds were great - bathrooms clean and though you share it doesn't matter because everyone else staying their was clean nice people and there are so many bathrooms I never had to wait. The terrace is nice to hang out on - and the dance studio under it is very nice and brings in a nice crowd to the neighborhood for dance lessons.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Alternative

Great alternative to the big resort hotels in West Palm Beach. Extremely friendly and helpful staff. Quaint environment.

8/10 Good

ernest, Dalla Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Staff was so awesome very attentive to our every need. I would recommend this hotel to a friend bery pleasant stay. It is a different hotel experience

8/10 Good

Shakia, Dallas, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Great staff!! Great Experience!!