4/10 Poor
Maria Victoria, Saint Augustine
Travelled with family
15 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation was made weeks in advance for a room with 2 queen beds. We arrived prior to check in time and were told that we would be placed on a priority list and would receive a text once the room was ready. Later that afternoon we returned to check in as we had been previously notified that the room was ready. The room we were given was a king bed instead of 2 queens and appeared to not be particularly clean. We returned to the front desk and asked to be switched to a queen room. We were told that due to a maintenance issue there were no queen rooms available and we could be shown a different king room which was evidently the last room available in the hotel. The room we were given was inferior to the original room however we needed to get on with our evening and accepted the room. I am unclear as to why we were moved not moved to another queen room as we had clearly checked in very early in the day and should have been given priority. Side note- this hotel is tired and very basic. For $400+ dollars I would not stay here again nor recommend this location.
Maria Victoria
Stayed 1 night in Feb 2026
