All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 240 out of 600 reviews
10 - Excellent
240
Rating 8 - Good. 234 out of 600 reviews
8 - Good
234
Rating 6 - Okay. 72 out of 600 reviews
6 - Okay
72
Rating 4 - Poor. 34 out of 600 reviews
4 - Poor
34
Rating 2 - Terrible. 20 out of 600 reviews
2 - Terrible
20
8.2/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
sigal
Travelled with family, Travelled with family and small children
Location was great. The facility itself is very old and neglected. Bathrooms were very old and some showers didn’t work. The beds were uncomfortable. The room was too warm and AC didn’t work and also was at least 30 years old.0
No air conditioning and the rooms were too hot . The handles on the windows were broken so I couldn’t open the window in the rooms. Went to ask staff if there was an ice machine . Was looked at funny because apparently I should have know it was broken . Pool had so much chlorine that it burned my skin .
The hotel is within walking distance to all the places we wanted the visit downtown. The room we had was spacious and clean. We will stay here again on our next visit.
Staff very gracious, suite large and accommodating.
Soft goods acceptable , houseware at or slightly below par, soaps and bathroom products below par
Furniture dated, worn and mostly uncomfortable.
As you pivot to higher end clientele and rates, improve your products at touch pints and you will keep pace. Failure to provide experience at your current rates, other competitors in Vancouver BC market will gain my ( and others’ ) business ahead of this hotel.
Very dated property wall paper peeling, beds old and worn out, carpets lifting. Staff moderately helpful but don’t really seem to know what they’re doing. Garbage bags left in hallways overnight by cleaning staff. While the are is convenient I think the price charged for the rooms are a bit rich given the shoddiness of the building and suites themselves.
Located in a good and walkable area. The staffs were not friendly and not welcoming at all.
In general Canada doesn’t have a good customer service and it’s so disappointing.
The hotel doesn’t have any amenities.
We asked one time for cleaning during our stay and they didn’t even clean up the beds at all which was shocking to me.
overall not bad but I wouldn’t go there anymore.