8/10 Good
Kimberly, Enfield
Travelled with partner
18 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property had a lot to do. The views were amazing. I didn't like that when I went only 1 restaurant was open and there weren't any fires in the village square in the fire place. It was very quite which was nice but so quite that there wasn't anything going on. I couldn't get a hot chocolate or hot apple cider at the outdoor place in the center. The ice cream place was also closed. I didn't like that I was charged a $50 a day resort fee and I wasn't told about this fee or what the fee was for. I found out about it when I got the receipt at checkout and then Googled what the fee was for. I got two metal water bottles at check in and I was able to access the game room and other aspects on the resort but I didn't know about and no one told me. I didn't like that it is valet parking only. I wish it had warned me before I arrived. The room was very nice. However, I have never stayed at a hotel where the bed did not have a fitted sheet. It was just like a normal cover sheet that was had a lot of static and moved around every time you rolled over. So I basically ended up sleeping on the mattress cover. The AC in my room was also not working properly. My first night there I had the AC set to 65 and the temperature would not go lower than 71 in the room. I called the front desk around 8:45PM and received a call back around 9PM to let me know that someone from engineering was on their way. I waited for over an hour and no one showed up. I was tired so I went to bed.
Kimberly
Stayed 2 nights in Sep 2025