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Best Western Troy Hotel

2.5 star property

Photo gallery for Best Western Troy Hotel

Indoor pool
Free daily continental breakfast
Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
2020 Formosa Drive, Troy, IL, 62294
  • Place, Gateway Conference Center
    ‪10 min drive‬
  • Place, Cahokia Mounds State Historic Site
    ‪13 min drive‬
  • Place, The Gardens at SIUE
    ‪13 min drive‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(27 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Troy

Located in Troy, Best Western Troy Hotel is within a 15-minute drive of World's Largest Catsup Bottle and Gateway Conference Center. .This hotel is 7.7 mi (12.4 km) from Edwardsville Arts Center and 7.9 mi (12.7 km) from Kruta Bakery.

What's nearby

  • Gateway Conference Center - 10 min drive - 15.1 km
  • World's Largest Catsup Bottle - 11 min drive - 13.8 km
  • Cahokia Mounds State Historic Site - 13 min drive - 19.5 km
  • The Gardens at SIUE - 13 min drive - 13.3 km
  • Busch Stadium - 25 min drive - 36.0 km

Getting around

  • St. Louis Gateway Station - 22 min drive
  • St. Louis Lambert Intl. Airport (STL) - 33 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Circle K - ‬2 min drive
  • ‪Taco Bell - ‬4 min walk
  • ‪Dunkin' - ‬10 min walk
  • ‪Cracker Barrel - ‬2 min walk

About this property

Best Western Troy Hotel

Hotel with free breakfast, in the vicinity of World's Largest Catsup Bottle
Best Western Troy Hotel offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 65 air-conditioned rooms featuring microwaves and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Troy
Holiday Inn Express Troy
Best Western Troy
Best Western Troy Hotel Troy
Best Western Troy Hotel Hotel
Best Western Troy Hotel Hotel Troy

Best Western Troy Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 381 out of 891 reviews
Rating 8 - Good. 290 out of 891 reviews
Rating 6 - Okay. 121 out of 891 reviews
Rating 4 - Poor. 57 out of 891 reviews
Rating 2 - Terrible. 42 out of 891 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carole

Stayed 1 night in Jun 2025

4/10 Poor

Ellie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Subpar

Check in was good. Friendly staff, quick. Outlets in bedroom were very loose, tub was very weak in the middle- possible hole covered with thin plastic. Dirty, spiders in bathroom. Bathroom light switch would not turn off at all. Ac was ok, had to keep at 60 due to humidity in room.
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Very easy check in
Stayed 1 night in Jun 2025

6/10 Okay

Stephanie

Travelled with family
Weird smell in the room, although clean. Elevator broken at hotel.
Stayed 2 nights in Jun 2025

4/10 Poor

Lindsay

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I never leave reviews, but this place was something special. Check in was fine, the front desk person was pleasant enough, although the first thing he told us was the elevator was out of service. That should have been the first red flag. The room was gross. Like, the underneath side of the toilet lid was disgusting, rings in the bowl, a funky looking patch in the bathtub that was likely related to the cracks in the tile. Bed had multiple stains. The whole room felt dirty. I have never called to get a new room before, but I at least thought the guy would sound a little bit surprised, lol. He was accomodating and moved us. The second room looked fine at first glance, but it had problems of its own. Pretty sure someone was testing out all the surfaces, if you catch my drift. The bathroom counter slanted toward the floor like someone sat on it. Same with the night stand. Wouldn't dare use the jacuzzi tub without a scuba suit. The faucet wouldn't switch all the way from tub to shower. Hubs said the fitness room was also pretty bad. Noticed an ice machine was out of order. Continental breakfast appeared to be your standard situation. There were guests there, but we passed. I gave 2 stars because the guy was nice enough and allowed us to change rooms at 11pm, and at least the air conditioner worked. Be careful out there
Stayed 1 night in Jun 2025

10/10 Excellent

Greg

Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Stayed 1 night in Jun 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Rashel

Travelled with family
It was good. I wish the elevator wasnt put of service due to the maids using it. But other than that it was a good place to stay
Stayed 2 nights in Jun 2025

4/10 Poor

Ralph

Disliked: Property conditions & facilities
Toilet seat loose. Loose, hanging towel holder in bath. Slow drain in tub. Ice tub full of crumbs. Staff was friendly and helpful, however.
Stayed 1 night in Jun 2025

10/10 Excellent

Alisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jun 2025

8/10 Good

Caryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Relatively clean. The bathroom lights needed to be taped down which was a little alarming by us but not the staff. While the solution did work, it was a bit unsettling. The height of our stay was a BBQ place nearby. The food was spectacular!
Stayed 1 night in Jun 2025

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness
The shower didn’t function properly. The elevator didn’t work.
Stayed 1 night in Jun 2025

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fast check-in & friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2025

10/10 Excellent

Claudine

Liked: Cleanliness, amenities
Clean room. Friendly staff.
Stayed 1 night in May 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for the money.
Stayed 2 nights in May 2025

10/10 Excellent

Adam

Stayed 2 nights in May 2025

6/10 Okay

Mike

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Not woth the visit

Stayed for 2 weeks for business. I am on the road in hotels the majority of the year. This was not a great experience for the money. The hotel only changes towels when you ask. Have to go down to get them. The elevator didn’t work so had to use the stairs. The room was only cleaned twice in 2 weeks. I asked to get it cleaned but didnt happen without multiple requests. Very average for a Best Western. I would not come back.
Stayed 3 nights in May 2025

6/10 Okay

Charlene

Travelled with family
Liked: Staff & service

Nice but dated!

Nice but dated. Could use a better cleaning!
Stayed 1 night in May 2025

10/10 Excellent

Priscilla Kar Yee

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service

Could be better

Hotel was okay. Older. Mattresses and towels need updating. Paint colors in room were an odd combination. No coffee maker in room.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Eh

The stay was fine for what we needed it for. But, the sink in the bathroom was terrible. The water shot out all over the countertop. Could only turn the water on a very minimal amount. There was also just a weird smell throughout the hotel. Will probably look elsewhere when back in the area
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities

Indoor Pool was Freezing

We chose this hotel because it was reasonably priced and had an indoor pool. The water in the pool, however, was freezing! We were highly dissappointed as my kids were looking forward to swimming.
Stayed 1 night in May 2025