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Holiday Inn Express & Suites Chicago West - St Charles by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Chicago West - St Charles by IHG

Exterior
Exterior
Room amenity
Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
155 38th Ave, St. Charles, IL, 60174
  • Place, Charlestowne Mall
    ‪3 min walk‬
  • Place, Dupage Expo Center
    ‪16 min walk‬
  • Place, Dellora A. Norris Cultural Arts Center
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(30 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(30 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

9.6 out of 10
Exceptional
(5 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Communications)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(8 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hampton Inn & Suites Chicago/St. Charles
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$143
includes taxes & fees
1 Mar - 2 Mar
Hampton Inn & Suites Chicago/St. Charles

About the area

St. Charles

Located in St. Charles, Holiday Inn Express & Suites Chicago West - St Charles by IHG is within a 5-minute drive of Charlestowne Mall and Dupage Expo Center. .This hotel is 1.8 mi (2.9 km) from Dellora A. Norris Cultural Arts Center and 2.5 mi (4 km) from St. Charles Heritage Center and Camp Kane.

What's nearby

  • Charlestowne Mall - 3 min walk - 0.3 km
  • Dupage Expo Center - 16 min walk - 1.4 km
  • Dellora A. Norris Cultural Arts Center - 3 min drive - 2.8 km
  • Arcada Theater - 7 min drive - 4.6 km
  • Donald E. Stephens Convention Center - 43 min drive - 45.6 km

Getting around

  • West Chicago Station - 10 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 54 min drive

Restaurants

  • ‪Portillo's - ‬10 min walk
  • ‪Chick-Fil-A - ‬2 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Taco Bell - ‬20 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Holiday Inn Express & Suites Chicago West - St Charles by IHG

Hotel in St. Charles with a 24-hour fitness center and an indoor pool
Holiday Inn Express & Suites Chicago West - St Charles by IHG offers 83 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 83 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access and a vending machine.
A complimentary self-serve breakfast is served on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
A complimentary self-serve breakfast is served between 7:00 AM and 10:00 AM on weekends.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free self-serve breakfast available on weekends 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Saint Charles Inn
Holiday Inn Express Chicago West St Charles Hotel
Holiday Inn Express Chicago West St Hotel
Holiday Inn Express Chicago West St Charles
Holiday Inn Express Chicago West St
Holiday Inn Express Suites Chicago West St Charles
Holiday Inn Express Suites Chicago West St Charles by IHG
Holiday Inn Express Suites Chicago West St Charles an IHG Hotel

Holiday Inn Express & Suites Chicago West - St Charles by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 627 reviews
Rating 8 - Good. 150 out of 627 reviews
Rating 6 - Okay. 63 out of 627 reviews
Rating 4 - Poor. 32 out of 627 reviews
Rating 2 - Terrible. 18 out of 627 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
All of above
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room; 24/7 coffee; breakfast buffet
Stayed 1 night in Nov 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, friendly and helpful
Stayed 2 nights in Nov 2025

6/10 Okay

Lauren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I was on the first floor near the side door and that door was so loud and disruptive. I would suggest fixing that door or not putting guests in the rooms near it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Justin

Stayed 1 night in Oct 2025

10/10 Excellent

Alyssa Al-Karim

Stayed 1 night in Oct 2025

4/10 Poor

Claudia, Saint Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Wayone

Stayed 1 night in Oct 2025

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room… one of the Best Free Breakfast I have had at a hotel
Stayed 1 night in Oct 2025

6/10 Okay

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Hotel was fine! Front desk woman was less than friendly upon check in and through out the stay; didn’t seem like a place that welcomed families.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniela

Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

4/10 Poor

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to change rooms TWICE because the first room had a hole in the ceiling and the second room had mold and mildew in the exhaust vets that contaminated the entire room so much so you could smell it when you walked in. We finally settled into a habitable room an hour after arrival.
Stayed 1 night in Sep 2025

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas - Tomika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kayra

Travelled with partner
Liked: Amenities
Very kind staff and quick check in service.
Stayed 1 night in Sep 2025

8/10 Good

Rachel

Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a major renovation
Stayed 2 nights in Aug 2025

8/10 Good

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall a great stay. The breakfast was wonderful with 3 young children and the room gave enough space for everyone. Recommend better seals around the door to block out the hall lights. It was so bright it looked like we had a light on in the room.
Stayed 1 night in Aug 2025

10/10 Excellent

Vickie

Travelled with family
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan, South Bend

Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Stayed 2 nights in Aug 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location, incredibly friendly staff!
Stayed 2 nights in Jul 2025

2/10 Terrible

Cheryl

Travelled with family
I am a member. I called this hotel, spoke with a woman explained that I had an emotional pet who is registered, a letter from my physician for my anxiety/panic attacks. She informed me my pet was welcomed. Sadly I didn’t write her name down. We arrive driving from Nashville where the desk lady said we couldn’t stay there. She wasn’t helpful of where there might be a place, never apology about the error on “your part”. Nonverbal communication appeared like it was my fault. Unacceptable behavior.
Stayed 5 nights in Jul 2025