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Hampton Inn West Springfield

2.5 star property

Photo gallery for Hampton Inn West Springfield

Lobby
Business centre
Reception
Seasonal outdoor pool
Room, Accessible, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪16 min walk‬
  • Place, Big E
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard room

Standard, Non-Smoking

Standard room

7.8 out of 10
Good
(28 reviews)
  • Sleeps 4
  • 2 Double Beds

Two Queen Beds Micro Fridge-Non-Smoking

  • Sleeps 4

King Room - Disability Access/Non-Smoking

  • Sleeps 4

2 Double Mobility Access Roll in Shower Ns

  • Sleeps 4

1 Queen Mobility/Hearing Access Tub Nosmok

  • Sleeps 2

Mobility Accessible Queen Room with Roll in Shower

  • Sleeps 2

View all photos for 1King study sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(26 reviews)
  • Sleeps 3
  • 1 King Bed

King Study With Sofabed-Non Smoking

  • Sleeps 3

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
West Springfield
  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 872 reviews
The price is AU$139
includes taxes & fees
7 June - 8 June
Candlewood Suites West Springfield by IHG

About the area

West Springfield

With a stay at Hampton Inn West Springfield in West Springfield, you'll be within a 5-minute drive of Big E and Holyoke Mall. .This hotel is 3.6 mi (5.8 km) from Eastern States Exposition and 3.8 mi (6.1 km) from MassMutual Center.

What's nearby

  • Riverdale Center - 3 min walk - 0.3 km
  • Riverdale Shops - 3 min walk - 0.3 km
  • Cinemark West Springfield 15 - 6 min walk - 0.6 km
  • Olympia Ice Center - 16 min walk - 1.4 km
  • Big E - 3 min drive - 2.1 km

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Wood-N-Tap - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬2 min walk
  • ‪Panera Bread - ‬4 min walk

About this property

Hampton Inn West Springfield

Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 125 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
Take advantage of the hotel's room service. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 5 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Hampton Inn West Springfield Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1001 reviews
Rating 8 - Good. 285 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Trey

Business traveller
Disliked: Cleanliness, amenities
The room had no hot water barely luke warm sometimes. Maintance came to check but said it was what it was nothing to do. Just deal with cold water showers in th middle of winter. So we were in a trip with a lacrosse team that we will be sharing the experience to make sure we find a different hotel next time we travel
Stayed 1 night in Feb 2026

6/10 Okay

Nicholas

Hotel in general was fine, b
Stayed 1 night in Feb 2026

10/10 Excellent

Gloria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 2 nights in Dec 2025

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness
Used to like this place, but the whole building needs a deep cleaning. Also, plumbing repair. Not sure how this happens, but water coming out of the tap is nice and warm, but coming out of the shower head is freezing cold even when the water is turned full hot.
Stayed 1 night in Jan 2026

4/10 Poor

Gene

Liked: Staff & service
We always stay in Hampton Inn, unfortunately this time the duvet smells funky like medicine smell. The walk in handicapped shower was very challenging to keep the water contained within the shower. I should’ve asked for a different room with a tub. The wallpaper was damaged in to areas and an attempted repair looked pretty bad.
Stayed 1 night in Dec 2025

8/10 Good

Tammy C

The room was clean and the staff was helpful.
Stayed 2 nights in Dec 2025

4/10 Poor

Diane

Travelled with family
Disliked: Cleanliness, amenities
Broken non working refrigerator...dingy..not what was expected
Stayed 2 nights in Dec 2025

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, amenities
Yes it was clean
Stayed 1 night in Dec 2025

10/10 Excellent

Majorie, Union

Liked: Cleanliness, staff & service, property conditions & facilities
nearby eateries
Stayed 1 night in Nov 2025

8/10 Good

Linda

Liked: Cleanliness
Yes they were. Furniture is pretty worn though
Stayed 1 night in Nov 2025

10/10 Excellent

ROBERTO VELEZ

Good
Stayed 1 night in Nov 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Very accommodating and nice.
Stayed 1 night in Nov 2025

8/10 Good

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Appreciate that you always know what you're getting at a Hampton. Room was clean. Bed was comfortable. I tend to be a light sleeper in hotels as it is, but was woken by the door across the hall closing (closers on the doors slam the doors a bit if you don't catch it) and the traffic was also easily heard.
Stayed 1 night in Nov 2025

6/10 Okay

Robert, Marblehead

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness
The first room they gave us wasnot clean, had receptacles that were inoperable and very tight. Thankfully the staff gave us a better room after complaining. Place needd a makeover. Staff were pleasant
Stayed 1 night in Nov 2025

8/10 Good

Crawford

Stayed 1 night in Nov 2025

10/10 Excellent

Kathleen M

Business traveller
Liked: Cleanliness, staff & service, amenities
I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Joyce

Travelled with family
Very helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Stayed 1 night in Nov 2025

6/10 Okay

todd

Stayed 1 night in Nov 2025

10/10 Excellent

Carlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great. We’ve stayed with you before and we like it. The only thing we couldn’t figure out was how to work the shower-it was set up for a handicapped situation. Next time we will ask if we can have a room with a non handicap shower. Thank you.
Stayed 1 night in Nov 2025

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The includes breakfast and convenient location is one of the main reasons we like to stay in this hotel. It’s usually pretty clean but the property is a bit dated and could use some updates. All in all a solid choice and our first choice when we visit West Springfield.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing! Close to our event, rooms were clean and everything worked and though there is always that one loud group the staff was sure to address and fix the issue.
Stayed 2 nights in Nov 2025

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The value wasn’t there for the price charged for a run down hotel I don’t travel much but very surprised that Hampton Inn would allow its name attached.
Stayed 1 night in Nov 2025

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, amenities
Room was clean but small. Breakfast area was very small and felt too cozy.
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2025