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Candlewood Suites West Springfield by IHG

2.5 star property

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Desk, blackout curtains, soundproofing, iron/ironing board
Suite, 1 Bedroom
Indoor pool
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪8 min walk‬
  • Place, Big E
    ‪13 min walk‬
  • Place, Riverdale Shops
    ‪13 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪26 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.8 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Property amenity
Residence Inn by Marriott West Springfield
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.3 out of 5, Excellent, 558 reviews
The price is AU$187
includes taxes & fees
5 Apr - 6 Apr
Residence Inn by Marriott West Springfield

About the area

West Springfield

When you stay at Candlewood Suites West Springfield by IHG in West Springfield, you'll be in the business district, within a 5-minute drive of MGM Springfield and Naismith Memorial Basketball Hall of Fame. .This hotel is 6.6 mi (10.6 km) from Six Flags New England and 0.5 mi (0.7 km) from Q Pin 2's.

What's nearby

  • Cinemark West Springfield 15 - 8 min walk - 0.7 km
  • Big E - 13 min walk - 1.1 km
  • Riverdale Shops - 13 min walk - 1.1 km
  • Connecticut River - 1 min drive - 0.7 km
  • Olympia Ice Center - 2 min drive - 2.5 km

Getting around

  • Springfield Union Station - 11 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪Pride - ‬3 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪McDonald's - ‬11 min walk

About this property

Candlewood Suites West Springfield by IHG

Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 71 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 850 reviews
Rating 8 - Good. 238 out of 850 reviews
Rating 6 - Okay. 96 out of 850 reviews
Rating 4 - Poor. 47 out of 850 reviews
Rating 2 - Terrible. 36 out of 850 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Erin

Stayed 1 night in Dec 2025

10/10 Excellent

Sherry, Montague

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great
Stayed 2 nights in Nov 2025

10/10 Excellent

Sherry, Montague

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love going to candlewood staff are very friendly and the room is clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service
Best front desk staff ever!
Stayed 2 nights in Dec 2025

10/10 Excellent

Sherline

Stayed 1 night in Aug 2025

10/10 Excellent

Sherry, Montague

Liked: Cleanliness, amenities
Love the staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Marco

Stayed 1 night in Nov 2025

2/10 Terrible

Christian

Stayed 1 night in Dec 2025

2/10 Terrible

John

Travelled with family
The owner is stuck up, but the workers are nice. They charge your cards more than they should. I stayed and paid for my days, immediately after checkout I was charged again making me pay double. They don’t refund deposits either. When you ask them why you got charged double they will say their system authorizes it automatically. I spoke to my bank and pulled the transaction history, they put the money on my card and immediately charged me again. SHAME. Now waiting for a dispute. Another guy who also stayed there for about two months reported to me that his account was being taken into the negative and he had to pay the extra fees because of their overcharge.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sherry, Montague

Liked: Cleanliness, amenities, property conditions & facilities
Staff are awesome
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 9 nights in Nov 2025

10/10 Excellent

Michael, North Andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfortable bed, nice bathroom, well stocked kitchenette, lots of electrical outlets, lots of coat hangers in the closet, good tv channels, nice pool, free and ample parking, free coffee, laundry room, small gym, near a lot of stores and restaurants, people at the front desk were nice especially Mitchell. My only suggestions are to put new carpets in the halls as the one on my floor needed replacing and also the fan in the bathroom didn't work. This hotel doesn't have free breakfast but I don't usually eat free hotel breakfasts anyway and the price / cost of the room was great. They don't clean the room every day only upon request and you can get new towels whenever which to me is a good thing. The room was well stocked with towels etc. so I really didn't need anything anyway. I've stayed here before when I'm in the area and will continue to do so.
Stayed 2 nights in Nov 2025

10/10 Excellent

Don

Stayed 1 night in Nov 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet larger than exoected
Stayed 2 nights in Nov 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service, amenities
Door key wouldn't work so unless I bothered staff to get in the room, I was pretty much stuck in the room. Management key worked, programmed key didn't even after new cards issued
Stayed 1 night in Nov 2025

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good coffee, but the hotel needs to supply Stevia or Truvia; a sweetener that does not contain the carcinogen: Aspartame! Would be nice to have a few pictures on the walls of your hotel room. I like that shampoo, soap and conditioner were all in pump bottles. I liked very much the little room that contained frozen foods, fresh fruits, boiled eggs, snacks, and coffee.
Stayed 6 nights in Nov 2025

10/10 Excellent

Veronica

Stayed 2 nights in Nov 2025

6/10 Okay

Theresa

Travelled with family, Business traveller
Very good, but, it is an old hotel.
Stayed 4 nights in Nov 2025

10/10 Excellent

Josh

Stayed 3 nights in Nov 2025

10/10 Excellent

Hassan

Stayed 1 night in Nov 2025

10/10 Excellent

Sherry, Montague

Stayed 5 nights in Nov 2025

10/10 Excellent

Shana

Stayed 1 night in Nov 2025

10/10 Excellent

Veronica

Stayed 1 night in Nov 2025