4/10 Poor
Victoria
Business traveller
9 Aug 2025
Disliked: Staff & service, amenities
Checked in Sunday for a stay until Wednesday. Room did not get housekeeping at all on Monday. On Tuesday they only picked up towels and got trash. No cleaning, no bed making, no wiping down anything. I checked out early and mentioned this to the front desk staff. He took a note but other than that no comment, no apology. People loud running up and down the hall late Sunday night, talking loud in and out of rooms etc. A fire alarm went off Sunday night/Monday morning at about 1am or so, not real sure why but no fire truck came and no one checked with the guests to let us know what was going on. By the time I was about to evacuate the alarm stopped and everyone went back in their rooms. Perhaps it had something to do with the awful Weed smell you could smell when coming off the elevator and walking up the hall. Breakfast not as good as advertised. Oatmeal in a pot on counter was just watery, not made properly. There were bagels available but only two pieces of regular in bread keeper and they were end pieces and hard. On a positive note there was cream cheese and butter available for the bagels. Had to get someone to fix the coffee dispenser because the top was not connected and couldn’t get the coffee to come out. Overall it was not a safe warm welcoming feeling in general at the hotel like I have experienced at other Comfort Suites I have stayed at. I will add, the front desk lady working on Tuesday morning was very nice.
Victoria
Stayed 3 nights in Aug 2025