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Residence Inn by Marriott West Springfield

3.0 star property

Photo gallery for Residence Inn by Marriott West Springfield

Exterior
1 bedroom, premium bedding, desk, blackout curtains
Property amenity
Fridge, microwave, stovetop, dishwasher
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Kitchen
  • Pet-friendly
  • Laundry

Explore the area

View map
64 Border Way, West Springfield, MA, 01089
  • Place, Baystate Medical Center
    ‪3 min drive‬
  • Place, Big E
    ‪3 min drive‬
  • Place, MGM Springfield
    ‪5 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 1 King Bed, Non Smoking

Flat-screen TV

Studio, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(29 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, desk, blackout curtains

Suite, 2 Bedrooms, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Flat-screen TV

Suite, 2 Bedrooms, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

View from property
Courtyard by Marriott West Springfield
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, 562 reviews
The price is AU$207
includes taxes & fees
30 Nov - 1 Dec
Courtyard by Marriott West Springfield

About the area

West Springfield

With a stay at Residence Inn by Marriott West Springfield in West Springfield, you'll be a 4-minute drive from Big E and 7 minutes from MGM Springfield. .This hotel is 7.8 mi (12.5 km) from Six Flags New England and 4.1 mi (6.7 km) from Eastern States Exposition.

What's nearby

  • Olympia Ice Center - 10 min walk - 0.9 km
  • Baystate Medical Center - 3 min drive - 3.9 km
  • Big E - 3 min drive - 2.8 km
  • MassMutual Center - 5 min drive - 7.1 km
  • MGM Springfield - 5 min drive - 7.4 km

Getting around

  • Springfield Union Station - 6 min drive
  • T.F. Green Airport (PVD) - 103 min drive

Restaurants

  • ‪Dunkin' - ‬4 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬10 min walk
  • ‪Olive Garden - ‬15 min walk
  • ‪IHOP - ‬2 min drive

About this property

Residence Inn by Marriott West Springfield

Hotel in West Springfield with free breakfast and a 24-hour front desk
Residence Inn by Marriott West Springfield offers 88 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas.

This West Springfield hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 88 guestrooms, featuring kitchens with refrigerators and stovetops. Flat-screen televisions with satellite programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby. This hotel also features a picnic area and barbecue grills.
A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 7 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per day (rates may vary)
  • Uncovered self parking fee: USD 7 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0011883250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott West Springfield
Residence Inn Marriott Hotel West Springfield
Residence Inn Marriott West Springfield
Residence Inn West Springfield
Residence Inn Marriott West Springfield Hotel
By Marriott West Springfield
Residence Inn by Marriott West Springfield Hotel
Residence Inn by Marriott West Springfield West Springfield

Residence Inn by Marriott West Springfield Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 287 out of 515 reviews
Rating 8 - Good. 126 out of 515 reviews
Rating 6 - Okay. 52 out of 515 reviews
Rating 4 - Poor. 24 out of 515 reviews
Rating 2 - Terrible. 26 out of 515 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

M
Stayed 1 night in May 2025

6/10 Okay

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a stop after a long fun day. Easy walk to get food, and able to get back on the highway quickly
Stayed 1 night in Aug 2025

4/10 Poor

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location for those traveling; very swift connection to the interstate. The property itself has seen better days with significant depreciation. Still offers enough comfort to be categorized as a hotel and not motel. Breakfast was good, self service buffet style with paper plates and disposable utensils. Not at all luxury but good for an economy - budget class property. The breakfast team fast and friendly re-stocking the buffet quickly (was busy - did a great job). Check in and check out was not so great! I booked long in advance via Expedia and was told at check in I had already paid. I told the young lady I did not think that was correct but she was sure I had paid. This turned out to be inaccurate, two days later, when I checked out a different receptionist told me I was all set, so I assumed I had paid. To make a long story short, the hotel realized I had not paid so ran my credit card number, I got a Fraud alert and payment was declined. This followed with me getting emails and calls requesting me to contact the hotel regarding my „check-out.“ I ended up having to call back twice and request that they run the transaction while on the phone. This was not so fun dealing with do after driving home 5 hours. The check-in and out process needs to be reconsidered. Run the transactions while the guest is there… All in all this is a solid property good for leisure travelers, team is courteous, good breakfast, beware of check out. I would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend the Residents Inn for anyone looking to stay in the area of Springfield
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need updating but the staff was very helpful and sweet. I was there for 2 weeks coming from Georgia and I got to see all my friends and family. I would stay there again. It’s very convenient to all the shops and restaurants.
Stayed 14 nights in Jul 2025

10/10 Excellent

Shaquan

Stayed 1 night in Jul 2025

10/10 Excellent

Perla

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . Will recommend
Stayed 2 nights in Jul 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Toilet

We got there on a Friday, and one of the toilets (2 bedroom suite) was plugged when me flushed. I would have fix it myself, but front desk couldn't find a plunger. Saturday morning they sent maintenance to fix. We left for the day, when we came back to the room that evening same toilet was plugged again. Told front desk Sunday morning as we checked out. Toilet line needs to be snaked as their is something in the line catching when toilet is used (NORMALLY).
Stayed 2 nights in Jul 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having two bedrooms while traveling with my daughter for Dance was awesome. I gave us plenty of space, given that we were there for a week. The hotel was clean. The room was nice. The staff were all very friendly, the space was the best.
Stayed 6 nights in Jul 2025

10/10 Excellent

Miranda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problems we had were other guests dogs barking all day one day of our stay but thats no fault of the hotel.
Stayed 4 nights in Jul 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, had to ask for the room to get cleaned after a few days, but other than that, it was good. Decent hot breakfast.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for six days and enjoyed a cozy, clean apartment. Everything was spotlessly maintained, and we felt comfortable during our stay. The only issue was the bed, which was very soft and not ideal for me, as I experienced back pain each night. Aside from that, everything was wonderful. The breakfast lady was incredibly friendly and did a great job keeping the area tidy and organized. We had a lovely time and would definitely choose to stay here again.
Stayed 6 nights in Jul 2025

10/10 Excellent

Dhen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at a studio suite. It was very spacious and clean. The bed was comfortable. Some wear and tear seen in the bathroom. Breakfast was okay. It consisted of scrambled eggs, pork sausage, and breakfast sandwich. I could only eat the scrambled eggs since I don’t eat pork. TV channels didn’t seem to work at first, but it fixed itself. I would stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for an Extended Stay.

Our room was perfect for an extended stay! We had a toaster, microwave, dishes, stove, and dishwasher! Room was clean and the staff were super nice. I would stay again.
Stayed 6 nights in Jul 2025

8/10 Good

Jolyn

Stayed 1 night in Jul 2025

10/10 Excellent

Donald D

Stayed 2 nights in Jul 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

stephen

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Never cheaned my room after 7 days and asked for the manager to call me.. never heard from her.
Stayed 6 nights in Jun 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025