The location and staff were absolutely fantastic and truly the highlight of our stay. Unfortunately, the room we were assigned on a lower floor was extremely outdated and did not reflect the strong recommendations we had received. A friend who stayed just a few months ago had a great experience, but he was on a higher floor, which leads me to believe those rooms have been updated while others have not been touched in decades.
Our room felt dark and impractical, especially the bathroom. There were no usable outlets for a hair dryer or styling tools, and no mirror outside the bathroom—something that is especially important for female guests. These issues made getting ready unnecessarily difficult.
Given how wonderful the location and staff are, I strongly recommend a drastic makeover of the lower floors to bring them up to the standard guests expect. With renovations, this hotel could truly match its otherwise excellent reputation.