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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family)
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
City view
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, ION Orchard
    ‪10 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(74 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(27 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Singapore

A stay at JEN Singapore Orchardgateway by Shangri-La places you in the heart of Singapore, steps from Orchard Central and a 3-minute drive from National Museum of Singapore. .This hotel is 1.9 mi (3.1 km) from Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.1 km
  • Orchard Road - 2 min walk - 0.2 km
  • ION Orchard - 10 min walk - 0.9 km
  • Robertson Quay - 12 min walk - 1.0 km
  • National Museum of Singapore - 15 min walk - 1.3 km

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Tanuki Raw - ‬2 min walk
  • ‪Chagee - ‬3 min walk
  • ‪Tsuta - ‬3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 499 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch, dinner, or brunch at Makan at Jen, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Singapore? This hotel has 452 square feet (42 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for SGD 107.91 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel

Traders Orchardgateway Hotel Singapore

Traders Orchardgateway Singapore

Hotel Jen Orchardgateway Singapore Shangri-La

Hotel Jen Orchardgateway

Jen Orchardgateway Singapore

Jen Orchardgateway

Hotel Jen Orchardgateway Shangri-La

Jen Orchardgateway Shangri-La

Hotel Jen Orchardgateway Singapore by Shangri La

Hotel Jen Orchardgateway Singapore Shangri-La

Hotel Jen Orchardgateway Shangri-La

Jen Orchardgateway Singapore Shangri-La

Jen Orchardgateway Shangri-La

Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore

Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel

Hotel Hotel Jen Orchardgateway Singapore by Shangri-La

Traders Orchardgateway Hotel Singapore

Hotel Jen Orchardgateway Singapore by Shangri La

Hotel Jen Orchardgateway Singapore by Shangri-La Singapore

Hotel Jen Orchardgateway Singapore

Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 797 out of 1156 reviews
Rating 8 - Good. 276 out of 1156 reviews
Rating 6 - Okay. 59 out of 1156 reviews
Rating 4 - Poor. 9 out of 1156 reviews
Rating 2 - Terrible. 15 out of 1156 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cheah Wee Joo

Stayed 1 night in Feb 2026

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice room and service
Stayed 4 nights in Feb 2026

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room, great views great bed and club lounge was fantastic. Great shopping centre and MRL station next to hotel.
Stayed 6 nights in Feb 2026

10/10 Excellent

Majella

Travelled with family
Liked: Cleanliness, staff & service, amenities
Service was top notch!
Stayed 4 nights in Feb 2026

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Calming hotel with an amazing rooftop pool and 2 mins walk from Somerset MRT for easy access to all the attractions. Staff were all lovely and the little touches like a switch for a night light to the bathroom and filtered water in the room were appreciated. Highly recommended.
Stayed 4 nights in Feb 2026

10/10 Excellent

Paul

Stayed 3 nights in Nov 2025

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location clean and friendly staff. View from rooftop pool unbelievable.
Stayed 3 nights in Feb 2026

6/10 Okay

Farga

Stayed 3 nights in Feb 2026

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is very courteous and helpful with our inquiries. The property is conveniently located to transportation and restaurants. We really enjoyed our 123 bus ride to Sentosa right steps away from the property.
Stayed 6 nights in Feb 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great hotel with Somerset MRT directly underneath, we took a Grab on arrival £13 to hotel but going back to the airport we were well versed with using the MRT after 4x days of visiting, so we took the MRT back £2! Hotel has a great rooftop pool open till 10pm & the rooms were immaculate with daily cleaning. The hotel were aware of our birthday’s & we had a large bed decoration & treats provided for us on arrival, our hotel mirror had hand decorations/artworks from the hospitality team…. Just a fabulous experience. We ate breakfast in the shopping centre below the hotel everyday (Tim Hortin’s & bakery’s & others, there is so much choice of eating & clothes shopping if you forget anything & a 7/11 for water, juice etc). Thanks so much to the team at the Jen x x if you are looking at this hotel for a stay in Singapore please do not hesitate, it’s a fabulous spot.
Stayed 4 nights in Jan 2026

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is very clean and the amenities are second to none. The staff are all wonderful from the concierge with Ry Anne and Irina (hopefully I have their names spelled correctly) to the room stewards (1758 first time and 1852 the second time). Your employees are all very professional and did their job to the standards of a 5 star hotel. Great and outstanding hotel for the rates or amount customers pay.. Just outstanding!
Pet friendly.
Immaculate rooms.
Well lit spotless hallway.
Amazing view of the skyline from the room.
Stayed 3 nights in Jan 2026

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Smaller than i expected for a club king room. No facecloths or bath puffs. Service was friendly and efficient. Pool was nice with great view.
Stayed 2 nights in Jan 2026

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Room was clean, friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Bhoomika

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 5 nights in Jan 2026

10/10 Excellent

Wolfgang

Stayed 1 night in Jan 2026

8/10 Good

MINITA, Chino

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and wonderful cleaning lady(maid)
Stayed 5 nights in Jan 2026

10/10 Excellent

Erlina

Stayed 1 night in Jan 2026

10/10 Excellent

Richa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staaf. Great food and service. Very clean and well maintained
Stayed 5 nights in Jan 2026

8/10 Good

Charlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Jan 2026

4/10 Poor

sam

Travelled with partner
Disliked: Amenities
The hotel was booked because on several sites it states that it has designated smoking areas. Upon check in I was informed that there were none in the hotel but told I could go down 10 floors across a busy road, past a train station into a badly lit park…. The room itself was ok … if you enjoy an overpriced travel lodge room.
Stayed 3 nights in Jan 2026

10/10 Excellent

kaye

Travelled with group
Liked: Cleanliness, staff & service, amenities
All great.
Stayed 2 nights in Jan 2026

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Extremely clean room and facilities, plenty of amenities and a very professional and personable staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Patricia

Stayed 3 nights in Jan 2026

10/10 Excellent

Sufumi, Washington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious room; rooftop swimming pool; friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Lilies

Stayed 3 nights in Jan 2026