The only staff who were genuinely helpful during our stay were the ones at the door. We booked for 4 people but were given a room with a king bed and a single bed, with the expectation that the kids would sleep in the middle. The beds themselves were extremely uncomfortable, with hard springs that made it painful to sleep.
To make matters worse, the fold-out single bed they jammed into the room left no space to walk around at all. We had friends staying in the same hotel whose room was about a metre wider than ours, so clearly better layouts exist, but we weren’t offered one.
Overall, this hotel was completely unsuitable for families, and based on our experience, I would never recommend it for anyone travelling with children.