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The Resort at Governor's Crossing

3.5 star property

Photo gallery for The Resort at Governor's Crossing

Exterior
Property video
Basic Studio, 1 Queen Bed, Kitchen
Property grounds
Building design

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot tub
  • Pool
  • Air conditioning
  • Kitchen

Explore the area

View map
225 Collier Drive, Sevierville, TN, 37862
  • Place, WonderWorks
    ‪4 min drive‬
  • Place, Titanic Museum
    ‪4 min drive‬
  • Place, Island at Pigeon Forge
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪62 min drive‬

Room options

View all photos for Classic Studio, 1 King Bed with Sofa bed, Kitchen

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed with Sofa bed, Kitchen

8.8 out of 10
Excellent
(33 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Classic Studio, 1 King Bed with Sofa bed, Kitchen

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed with Sofa bed, Kitchen

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 1 Bedroom, Kitchen, Pool View

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 1 Bedroom, Kitchen, Pool View

9.0 out of 10
Wonderful
(35 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

8.6 out of 10
Excellent
(16 reviews)
  • 99 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Classic Studio, 1 King Bed, Balcony

1 bedroom, in-room safe, iron/ironing board, free WiFi

Classic Studio, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(23 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

9.0 out of 10
Wonderful
(6 reviews)
  • 99 sq m
  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Queen Sofa Bed

View all photos for Premium Condo, 1 Bedroom, Kitchen

55-inch Smart TV with satellite channels, TV

Premium Condo, 1 Bedroom, Kitchen

9.2 out of 10
Wonderful
(40 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Queen Sofa Bed

View all photos for Premium Condo, 2 Bedrooms, Kitchen

55-inch Smart TV with satellite channels, TV

Premium Condo, 2 Bedrooms, Kitchen

8.6 out of 10
Excellent
(25 reviews)
  • 98 sq m
  • 2 bedrooms
  • Sleeps 10
  • 2 Queen Beds, 1 Twin Bunk Bed, 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 1 Bedroom, Kitchen

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 1 Bedroom, Kitchen

8.6 out of 10
Excellent
(51 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen

55-inch Smart TV with satellite channels, TV

Deluxe Condo, 2 Bedrooms, Kitchen

8.8 out of 10
Excellent
(27 reviews)
  • 98 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Basic Studio, 1 Queen Bed, Kitchen

Basic Studio, 1 Queen Bed, Kitchen

Basic Studio, 1 Queen Bed, Kitchen

9.0 out of 10
Wonderful
(19 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Sevierville

Located in Sevierville (Governor’s Crossing), The Resort at Governor's Crossing is within a 5-minute drive of Tanger Outlets and Titanic Museum. .This family-friendly hotel is 1.8 mi (2.9 km) from WonderWorks and 3.4 mi (5.5 km) from Dollywood's Splash Country.

What's nearby

  • Tanger Outlets - 3 min drive - 1.4 km
  • WonderWorks - 4 min drive - 3.7 km
  • Titanic Museum - 4 min drive - 4.0 km
  • Island at Pigeon Forge - 7 min drive - 6.7 km
  • Dollywood - 11 min drive - 7.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 50 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪Five Oaks Farm Kitchen - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

The Resort at Governor's Crossing

Victorian hotel with free water park access and a fitness center
The Resort at Governor's Crossing offers 233 accommodations with safes and coffee/tea makers. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 55-inch Smart televisions come with satellite channels. Housekeeping is provided on request.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 233 guestrooms, featuring kitchens with refrigerators and ovens. 55-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided on request.
Don't miss out on the many recreational opportunities, including a complimentary water park, an indoor pool, and a lazy river. This Victorian hotel also features complimentary wireless internet access, an arcade/game room, and a fireplace in the lobby.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Hot tub
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Splash pad
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Dining table
  • Fenced pool
  • Free children's club
  • Free water park access
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Separate bedroom
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 2019
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from March 14 to October 19
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Governor's Crossing
Governor's Crossing Sevierville
Resort Governor's Crossing
Resort Governor's Crossing Sevierville
The At Governor's Crossing
The Resort at Governor's Crossing Hotel
The Resort at Governor's Crossing Sevierville
The Resort at Governor's Crossing Hotel Sevierville

Reviews

The Resort at Governor's Crossing Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1085 out of 1694 reviews
Rating 8 - Good. 353 out of 1694 reviews
Rating 6 - Okay. 145 out of 1694 reviews
Rating 4 - Poor. 60 out of 1694 reviews
Rating 2 - Terrible. 51 out of 1694 reviews

Reviews

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
The mattresses were very hard, the indoor pool had so much chlorine in it that your eyes and nose burned from walking into the room. The outdoor pool staff was very friendly but the morning desk staff was not friendly at all.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mersadie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Roberto, Hixson

Liked: Cleanliness, property conditions & facilities
Front desk staff was not helpful.
Stayed 1 night in Jul 2025

8/10 Good

Abhilekh

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The setting was beautiful but some areas could be updated.
Stayed 3 nights in Jul 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking sucks.
Stayed 3 nights in Jul 2025

4/10 Poor

Kelly Amanda

Disliked: Property conditions & facilities
The property is billed as a resort, but this was far from a resort experience. The property is poorly maintained including the bath tub faucet head being completely detached from the wall, jacuzzi heads that were full of mold, the kitchen sink faucet randomly turning itself back on, cabinet doors not staying closed, front door being misaligned and difficult to close and more. When reported to the front desk, we were told someone from management would call us and they’d be happy to fix the issues. No one called. I followed up again. They did send someone to try to resolve the issues. They told us the bathroom faucet would have to wait until after we checked out because it needed a day to cure after it was fixed so we wouldn’t be able to shower, so we just dealt with it. They attempted to fix the front door but ultimately could not. Said they’d need to replace the door which did not happen. They fixed the other issues, minus the mold. No one ever cleaned that. The property outside of our room was also pretty beat up, and the mini golf area was a joke. Greens were missing big pieces or had large holes ripped in them. The room truly was a sign of a much larger lack of attention and care by management and staff. The issues in our room alone should have been noted by housekeeping and either cleaned or sent to maintenance for repair long before the room was assigned to a guest. Terrible customer experience. We will not return. Many other true resort options in the area.
Stayed 7 nights in Jul 2025

10/10 Excellent

LaVerne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely wonderful. My only issue, not a complaint was the poor Internet connectivity in our room. One television was perfect the other did not want to cooperate, BUT. it didn't matter, when the boys came in from all the. FUN, they were OUT. Next time we will stay longer...What memories......we made for his 7th birthday...Thank you.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Will come again!
Stayed 1 night in Jul 2025

10/10 Excellent

Reanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here and we love it and will be coming back soon. I love that you can use the amenities until 2 pm on check out day. We live fairly close so using the pool until 2 works perfect for us. My 2 year old loves the build a buddy activity. The rooms are so clean and spacious. We have never encountered an unpleasant staff. We cannot wait to come back!
Stayed 1 night in Jul 2025

10/10 Excellent

Heather

Travelled with family and small children
Liked: Amenities
The property was great. I loved how I can see my kids at all the water park attractions in one area. They were able to play while I relaxed and could keep an eye on them. We loved this property.
Stayed 2 nights in Jul 2025

8/10 Good

Jeremiah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have 5 kids with us so there were a lot of us. The room we got was the 2 room with bunk beds. It was large and perfect for us. The beds were comfortable and the kitchen was nice. One of our beds was broken when we checked in but the front desk quickly fixed our issues and we’re beyond friendly. The pool was nice. We stayed there from open till close and loved it. The only negative we have is that the indoor pool slide has a piece sticking out on it and my wife got it with her elbow and ankle the night before we left. Both were swollen and purple but after 2 days she was back to good. We didn’t tell the desk since they were closing when it happened and I had all the kids to wrangle while hopping back to the room. but that was our only negative. We are looking forward to coming back. They were the best place we stayed yet and we come to pf 2-3 times a year.
Stayed 3 nights in Jul 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay for our first time out there. Kids enjoyed themselves.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would stay here again! Would be great for families with little kids— I had 4 teens and they still had fun though! Nice break from parkway traffic and we loved being able to come back mid-day for a pool (and spending!) break before going out in the evening. Clean, well kept, great staff & facility.
Stayed 3 nights in Jul 2025

10/10 Excellent

Crystal

Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Far Away- Motel 6 Vibes!!

This is by far the worst place we've stayed, and we've stayed in some questionable places before. We arrived around 9pm and once in the room we pulled out the couch bed for our kids- the mattress was extremely thin and you could feel all the springs and bars, I called to complain and a lady came to our room to check it out and said that was the comfort level of all their pull outs, we ran to WalMart before it closed and were lucky enough that there were only two blow up mattresses left and of course we needed a pump so we were out another $50. The mattress of the bed wasn't much better, nor were the pillows. No blackout curtains either, and very thin curtains so lights were shining in all night. I don't think they have ever cleaned the tiles/grout in the bathroom either. I thought with all the extra "Resort Style Amenities" would be great for my kids, but the mini golf setup is a joke- turf is all torn up, place your ball down and it rolls away. Shower was awful, took me about 15 mins to get the temp to not be scolding hot. One Elevator had a light that was just buzzing like crazy. My son did enjoy the water slides, but all the pools were very cloudy- I did see a lady testing the water, but I wonder if anyone CPO certified is actually taking care of the pool. I don't think the owners have put a dime into this property since it was built! It really wouldn't take too much to get this place to be a nice place for families to stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lindy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were very happy with our stay. No complaints.
Stayed 2 nights in Jul 2025

10/10 Excellent

karen

We liked the resort amenities and our room was very spacious. Did not like that check-in was only from 4 - 7 and no dish washing liquid was provided. Not enough seating around pool area and pool lounge chairs were very worn
Stayed 1 night in Jul 2025

10/10 Excellent

Kristie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good times!

We really enjoyed our stay with friends.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly!
Stayed 1 night in Jul 2025

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great trip!

Another great saty. We will be back.
Stayed 6 nights in Jul 2025

8/10 Good

Bibiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids enjoyed the pools, indoor and outdoor, they liked that they were opened till 11PM. I liked that it was in the center of all the shops and restaurants. Overall enjoyed it as a family
Stayed 2 nights in Jun 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome clean property will maintain friendly staff lots of things to do for the children activity wise conveniently located to lots of shopping and Grocery and food
Stayed 7 nights in Jun 2025

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025