4/10 Poor
Marshell
Travelled with family
23 June 2025
Disliked: Cleanliness, property conditions & facilities
Terrible Conditions
I booked 5 room 3/29/25. Upon arrival 1 room was not ready. They said it would not be ready for 1 1/2 hours. Room-1 had mold around the tub walls and the tube looked as if it had not been clean in a while. I through I was getting bit by mosquitoes. I woke up in the middle of the night and found and killed 3 bugs in the bed and seen one crawling on the dresser. Room-2 after waiting on the room, the senior person in the group was placed on the 2nd floor to climb 2 flights of steps. The tub was stopped up, the bedding had stains on it. Room 3- something was in the tub that mad it slippery. Room 4- Shower curtains had yellow stains on the bottom. Room 5- smelled awful. Overall- Rooms had coffee machines, coffee and filters with no coffee pots. No housekeeping at all. We had to ask for toilet paper and towels. None of the rooms were cleaned while were away. Breakfast- The eggs and sausage were cold sitting in a hot tray. There where muffins in the case with mold on them and some of the coffee creamers were spoiled. The hotel hallways were not clean, they had cobwebs and bugs throughout the hallways, mold on the walls outside. 2 months before my arrival date another family member tried got a room and was charged $660. Another tried to get a room 1 month before and was told the price would be $790. The other 5 rooms were $428. The good thing about the hotel it is in a great location.
Marshell
Stayed 3 nights in Jun 2025
