Front desk ladies at this hotel make you feel like trash. Twice we stayed here while our son plays college sports, and both times two different front desk clerks were awful. We were told first time we didnt get VIP status cuz we have to pay extra, even though mt email confirmation clearly said VIP access on it. Today, the clerk acted annoyed that we asked about drink tokens, and very rudely told us we only get one between us, even though the VIP access description clearly says one per staying customer. Way to make your customers feel like trash! We would of kept staying here, but will never stay again. You can keep your stupid tokens if they are that important