2/10 Terrible
William
13 Aug 2025
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
**ABSOLUTELY HORRIBLE**. I booked the king suite for a stay on 8/10/25. Check in was at 3p. We arrived at 3:23. ONLY to be told there was NO STAFF to check us in. The lady in charge of housekeeping was doing everything to console us but she said the person that was supposed to come in did show up. So she called the "manager". Manager said he was 30-45 min out. Meanwhile we call customer service. They were SOOOOOO helpless. I told the rep there was no one here to check us in. She couldn't believe so she puts me on hold to call the hotel. No one was picking up. She was extremely apologetic but it didn't help. After an hour and 20 minutes the "manager" shows up and checks us in. The rep told me to call back after the check out to see what they could do. Because I booked through Expedia they said there wasn't too much they could do. This almost ruined our special weekend.
William
Stayed 1 night in Aug 2025




















