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Sandos Playacar All Inclusive

4.0 star property

Photo gallery for Sandos Playacar All Inclusive

Aerial view
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Water park
Restaurant
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

Explore the area

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Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪18 min walk‬
  • Quinta Avenida
    ‪4 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

1 bedroom, free minibar, in-room safe, desk

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite

Platinum King Junior Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Select Superior Adults Only

1 bedroom, free minibar, in-room safe, desk

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

7.8 out of 10
Good
(49 reviews)
  • 53 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

8.2 out of 10
Very good
(91 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

View from property

Ocean Riviera Paradise All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2403)
The price is AU$356
for 1 room
includes taxes & fees
26 Aug - 27 Aug
Ocean Riviera Paradise All Inclusive

About the area

Playa del Carmen

With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar), you'll be a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary. .This all-inclusive property is 2.2 mi (3.5 km) from Quinta Avenida and 2.2 mi (3.6 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Playacar Golf Club - 18 min walk - 1.5 km
  • Quinta Avenida - 4 min drive - 3.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.6 km
  • Xcaret Eco Theme Park - 9 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Margarita - ‬11 min walk
  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 819 guestrooms featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 500 out of 1368 reviews
Rating 8 - Good. 356 out of 1368 reviews
Rating 6 - Okay. 235 out of 1368 reviews
Rating 4 - Poor. 148 out of 1368 reviews
Rating 2 - Terrible. 129 out of 1368 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
We’ve been to Sandos multiple times. This time we booked two rooms and they put us 60 rooms apart. Not acceptable for a family. Then when they moved us we didn’t get the same room we paid for. The food has gone downhill - options for kids are limited. The pools continue to be a great time with great bartenders. The seaweed in the beach was raked up but not picked ups we’d probably try a new place next time.
Stayed 5 nights in May 2025

4/10 Poor

Adam

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Resort is DATED! Nothing works at this resort.. if you're coming with children in strollers then expect to carry the stroller up and down the stairs as none of the elevators work. EXCEPT for the main lobby. Rooms are dated. The couches in the room are falling apart. The AC does not work in most of the restaurants so it gets extremely hot! The pool on the family side was pretty dirty. At the Spa, hydrotherapy is not working. The check out staff are not so friendly and have an attitude when you bring up these issues. Most of the employees don't speak English and the resort caters more to the visitors from South America. The staff at guest services were pleasant and willing to help.The food was good and the beach was clean. That's the only positive experience we had.
Stayed 7 nights in May 2025

8/10 Good

Esteban

Stayed 5 nights in Apr 2025

8/10 Good

Johnny

Liked: Staff & service
Stayed 7 nights in May 2025

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all a great experience...
Stayed 3 nights in May 2025

10/10 Excellent

Ilona, Branford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was pretty good, just we had some issues with water and electricity in our room
Stayed 7 nights in Apr 2025

6/10 Okay

James

Stayed 4 nights in Apr 2025

10/10 Excellent

Jules

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was very professional
Stayed 7 nights in Mar 2025

4/10 Poor

Charles Edward

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed on this resort 3 times in the past, and they have all been great times! This time around, the resort had a major foodborne illness outbreak (incuding myself) I was on my death bed for 2 days, the water was completely off for 2 straight days (couldn't shower or wash hands), the air conditioner was not working properly, the staff lied about the foodborne outbreak and water being off and did nothing to compensate by time and money lost. I will never go back to this resort in which at one point was my favorite in the Playacar strip!
Stayed 7 nights in Feb 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Mark O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older hotel that is still well maintained. Always have a warm feeling in the midst of the Mexican people. They’re hard working folks!
Stayed 4 nights in Apr 2025

10/10 Excellent

Adriana

Stayed 5 nights in Apr 2025

10/10 Excellent

Angelo Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome family hotel with a great beach
Stayed 7 nights in Apr 2025

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
This was our first all inclusive, and it reall
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Stayed 4 nights in Mar 2025

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and did everything possible to make our stay enjoyable.
Stayed 7 nights in Apr 2025

10/10 Excellent

James Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities
Stayed 4 nights in Apr 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service and food quality have gone down hill. This was our 3rd time visiting since 2021 and we are done. Even with tipping the service was not great. Hard to even get a glass of water refilled. 2 of the 3 of us got diarrhea and felt sick. Rooms in the family section are super clean and spacious. Pools need cleaning to remove scum from tiles.
Stayed 7 nights in Apr 2025

4/10 Poor

ALINA, Magnolia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is really rude and not helpful. The food is terrible. The are very limited choices in the buffet and it seems they just remix dinner and serve it for breakfast and lunch. It's very dark on the pathways to the rooms at night. We had to move rooms bc the AC didn't work and the ceiling in the bathroom was leaking. I would not stay at this resort again.
Stayed 4 nights in Apr 2025

6/10 Okay

Jamario

Stayed 5 nights in Apr 2025

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly, great for kids and family.
Stayed 6 nights in Apr 2025

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 8 nights in Apr 2025

2/10 Terrible

Juan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2025

2/10 Terrible

AYDEE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again, we’ll go back to this hotel

I invited 30 other members of my family half of them had to get moved 3 to 4 different times because either the AC didn’t work. The water pressure was very bad room conditions are horrible.
Light fixtures falling from the ceiling
Stayed 10 nights in Mar 2025