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everything was great.

The only reasons I did not give this resort a 5 star are #1 the Beach is very sandy (not white) and dirty (the water is beautiful and #2 we stayed in the VIP ALLTRA JR. Suite and the air conditioning was terrible. Now, with those two things being said, I am a Beach Snob, so, I prefer very clean, freshly grated every night, nice loungers, and sand not blowing so hard it gets in your drinks and food and everywhere. This beach is very dirty with sticks and all kinds of things…. As far as the air conditioning, I cannot be hot at night. Their thermostats are set by the resort and locked. I did complain to the VIP Butler and they did have maintenance come and turn it down, but it never reached down below 74 degrees and for me, I cannot sleep with it that hot! Also, if I am paying for VIP, I should have control of the thermostat and it should reach my desired temperature! I want to talk about ALL THR POSITIVE THINGS THOUGH… #1) The staff on this resort are one of the most friendly and polite places I have experienced! They get a 20/20! #2) The Food is absolutely amazing! We went to every restaurant and the service was beyond amazing and the food was top notch! #3) The pools and the entire property, including the rooms are exceptionally CLEAN! #4) The check-in and check-out process is seamless! I am BEYOND impressed! #5) The SPA is AMAZING! And, the guided Hydrotherapy is outstanding! They do a wonderful job of making it very special, peaceful, quiet, beautiful, smells amazing

The gym facility did not have enough equipment. Very crowded early in the morning opens at 8 AM. Food was very poor quality almost seemed like they used food from the day before for lunch at the buffet. Staff is fantastic Maria that works at the buffet provides excellent service to all vacationers. They need more music at the beach and around the pool entertainment was fair. Will probably try a different resort next year. Being a repeat customer, they place us in a building furthest from all the amenities not too happy with that.

La pasamos increíble . Mi único complain es que en el buffet q está frente a la pool los hombres no pueden pasar en camisas sin manguillos y las mujeres tienen que estar con un full cover up porque no Puedes entrar con el traje de baño de la parte de arriba al descubierto ósea necesitas un traje que te tape eso lo encontré fuera de lugar cuando la Piscina está ahí mismo. Así que ténganlo en mente porque el hotel Es grandísimo y si te toca ir a cambiarte te ropa no te agradará . Entiendo esto para los restaurantes pero para un buffet it’s a lil too extra De todo lo demás súper

Very clean food great staff great

Goodclean