The hotel has a strong reputation, so our expectations were understandably high. Unfortunately, there were significant issues that prevent me from giving it a 5-star rating.
1) The Smell – Buffet Restaurant
The sewage smell inside the main buffet restaurant was unbearable. This is not a minor issue — it is a place where guests eat breakfast and lunch daily. I was fortunate to have Premium access, which allowed us to dine on the first floor and outdoors, avoiding most of the problem. However, I find it difficult to understand how a property of this caliber can allow such a persistent odor in a primary dining area.
2) The Staff
Service was inconsistent and often disappointing. A large portion of the staff appeared disengaged or inattentive. Service was slow, and basic requests — such as ordering an orange juice — would either take an excessive amount of time or never arrive at all. This happened repeatedly during both breakfast and lunch. For a resort that markets itself as high-end, the level of attentiveness simply did not meet expectations.
On a positive note, the infrastructure itself is solid. The property offers good food, beverages, activities for children, and enjoyable beach options. From a facilities standpoint, it has everything needed for a pleasant stay.
Overall, we had an “OK” experience, but given the issues mentioned above, I am not certain we would return.