From the moment I arrived, there was no AC and it was so humid that evening, once I showered, I did not want to come out and sweat all over again. I called the front desk at least 5 times in a span of four + hours. For my entire stay there was no AC, and was told it was an issue in my entire section.
CLEANLINESS - I like to be barefoot in my suite, but unfortunately, it wasn't possible. The floor was filthy and I wore sandals my entire stay. I left the do not disturb sign on the door handle because if THAT is the quality I get upon arrival, then I'll pass on the maintenance. Plus, I do not like my things moved around, whether my property or the hotel. The bed headboards have dust, the vanity (pictures provided) and the sheets on one of the beds had some sort of particles on them (pic also). The mattress cover is very dingy. The wicker furniture is dated and poorly painted over.
SPA - after my massage I was offered sauna access for an hour but was never told at any point about this over the phone when booking my appointment. I called two times to discuss my booking and it was never mentioned. The spa is at Bavaro Palace as well as most amenities.
FOOD - It was underwhelming. Aside from the coffee machine, I liked the chocolate donuts. Most of the food and desserts were dry, lacked texture, and just very mediocre.
Will never return, save and splurge elsewhere.