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Holiday Inn Express Hotel & Suites Pine Bluff / Pines Mall by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Pine Bluff / Pines Mall by IHG

Free buffet breakfast
Exterior
Desk, laptop workspace, blackout curtains, soundproofing
Exterior
Desk, laptop workspace, blackout curtains, soundproofing

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Laundry
  • Gym
  • Pool
  • Pet-friendly

Explore the area

View map
2903 Pines Mall Dr, Pine Bluff, AR, 71601
  • Place, Saracen Casino Resort
    ‪3 min walk‬
  • Place, Pine Bluff Convention Center
    ‪4 min drive‬
  • Place, Jefferson Regional Medical Center
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed with Sofa bed

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

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Reviews

Holiday Inn Express Hotel & Suites Pine Bluff / Pines Mall by IHG Reviews

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 328 out of 679 reviews
Rating 8 - Good. 201 out of 679 reviews
Rating 6 - Okay. 77 out of 679 reviews
Rating 4 - Poor. 38 out of 679 reviews
Rating 2 - Terrible. 35 out of 679 reviews

Reviews

6/10 Okay

John

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Okay, but a little scary location.

This hotel is located in a closed down mall area. It looked deserted when we drove up where the GPS said to drive. Behind the mall area is the hotel. The hotel itself looked okay. The area just looked sketchy. When we entered the room the AC was not cool and did not really cool all night. The toilet continuing ran unless we removed the back lid and fixed the inside. When I dialed to call the desk I thought the phone was broken but realized the cord was not connected to the handset. An okay place to stay, but for a few bucks more there is a really nice hotel down the road.
Stayed 1 night in Aug 2025

10/10 Excellent

Natasha

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Area around hotel is very deserted. But hotel is very good.
Stayed 1 night in Aug 2025

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, amenities
Quiet, clean, comfortable beds.
Stayed 1 night in Aug 2025

6/10 Okay

Lisa

Stayed 1 night in Aug 2025

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

glenda, LAS VEGAS

Liked: Cleanliness, amenities
Morning breakfast was very good
Stayed 5 nights in Jul 2025

4/10 Poor

JESSICA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The smoke detector started givng an alarm just as we had fallen asleep. We tried to call the front desk, but thebphone didn't work, so I went to the front desk. The desk clerk came up to my room with the battery, but my husband was the only person who could reach the smoke detector to chamge the battery. She said if the battery didn’t fix the problem, she would have to move us to another room. We started ti fall asleep, and it began alerting again. We just removed the battery and disconnected it from power so that we could go to sleep. We also found that the hair dryer doesn’t work and the power outlets were loose and warped.
Stayed 1 night in Jul 2025

8/10 Good

Renauldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and professional. Bed and pillows were very comfortable. Water pressure in the shower was fantastic!
Stayed 1 night in Jul 2025

10/10 Excellent

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2025

10/10 Excellent

Genet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and knowledgeable about the surrounding area.
Stayed 1 night in Jul 2025

4/10 Poor

Tammy Lee one of three

Very friendly, kind and helpful staff. The room smelled like the carpet was old and wet. The odor was very irritating to our nostrils and stomach.
Stayed 1 night in Jul 2025

8/10 Good

Devin

Liked: Property conditions & facilities
The abandoned mall needs to be demolished.
Stayed 1 night in Jul 2025

2/10 Terrible

Gene

Travelled with family

VERY BAD service

We were there a total of five days. Our room was Clean one time. Shower didn’t work properly, no phone connection. Had to talk to three different individuals trying to get some towels. The food was good, the dining room was clean (all the time)
Stayed 4 nights in Jul 2025

10/10 Excellent

Jenene Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Shantel

Liked: Cleanliness, property conditions & facilities
Odd to go around the abandoned mall, but a nice property!
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica, Wilmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shanita was extremely helpful and very sweet. The room was nice and cool when we arrived… no stuffy hotel smell. We loved the pool and gym. It was also a nice surprise to have liquid dove dispensers in the bathroom rather than cheap tiny bottles/bars of soap. We will definitely stay here again.
Stayed 1 night in Jul 2025

2/10 Terrible

Stephanie

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Jahija

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Loved the service!
Stayed 1 night in Jun 2025

4/10 Poor

Dawnalee

Stayed 1 night in Jun 2025

10/10 Excellent

Johnny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Trisha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Huge spotlight outside my window and poor curtins made for a terrible night sleep. The bathroom door lock was broken. We were given floor towels because they were out of regular towels. The carpets in the halls were stained and had bare spots. Dining room floor was sticky. Not what i expected for Holiday Inn.
Stayed 1 night in Jun 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and the room was clean but it was not enough lighting.
Stayed 1 night in Jun 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The front desk staff did not acknowledge us for 3 min even though the automatic door open and shut 5 times. The toilet ran constantly and the shower dripped.
Stayed 1 night in Jun 2025