6/10 Okay
Kim, Summerville
Travelled with family
28 Jan 2025
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We liked the bed and pillows, plus the TV was huge. The kids liked the pool and the breakfast was one of the best we’ve seen. The girl, who was working alone at the front desk with nearly a full hotel, was wonderful! She went above and beyond when we were having problems with our TV, even offering to move us to another room and bring the new keys up to our room. I think her name was Mel. What we didn’t like was it was probably 50 degrees when we walked into our room (the elevators were always freezing), and even turning the A/C off and the heat up to 80, it took nine hours for the room to warm up. It was January! Next, we couldn’t get any channels to work on the TV, which is when Mel was so helpful, even though stressed. We didn’t change rooms because our 14 yo grandson tinkered around with the cables in back of the TV and found a lose one. Fixed it! The next problem was that it took over five minutes to get hot water in the bathroom. Other than those issues, our stay was fine. I will tell travelers new to the area that there are no restaurants or shopping close by. Only some gas stations. It’s easy access to the freeway but not so close to hear it. We were there for a basketball tournament so really weren’t in our room much. Domino’s delivered pizza for dinner.
Kim
Stayed 1 night in Jan 2025