When we arrived I asked for a lower level floor, I was told there were none available, my husband has a handicap rating and we were also told they did not have a handicap room available. Once in the room, we noticed several stink bugs (not a danger, but not great), we noticed an old phone in the room, the new one did not work. Both in the evening and the morning it was quite obvious that the hotel was not full, many rooms empty, even on the first floor. We will never stay there again, and can't understand how Wyndham would associate their company with the brand.