Nusa Dua Luxury Accommodation

Breakfast was amazing and staff cleans the are very regularly

Breakfast was amazing

We’ve stayed at several hotels in Nusa Dua, and this property has the best beach promenade by far: long, well-maintained, and with comfortable loungers that feel inviting. There are also excellent facilities for families with kids. The main downside is that the rooms and buildings are really old. If you are particular about not staying in an older hotel, this may not be for you. For the Palace Club Lounge: there was construction near the private pool, so we didn’t use it much. The dedicated beach area for club guests is a nice touch. However, the high tea and cocktail food was disappointing (I only had the nuts). Wine selection is local, while spirits are standard. Service in the lounge was good. The main buffet breakfast can get hectic, so the quieter club breakfast may suit some guests. The lobby museum area is impressive, but staff were unhelpful. On March 31 at 3:00pm, we went for the scheduled ketupat-making (2–4pm) but were told it was cancelled due to “banana leaves not being good.” This should not be listed if it cannot run. At the same time (March 31, 3:00pm, Bale Banjar), when we asked to use the PlayStation, staff said she didn’t know how to operate it. When we asked for help, she said the person was out for lunch and would only return at 5:00pm (a two-hour lunch break at 3pm, which felt unreasonable). Finally, on April 1 at 9:30pm at the open lobby bar, it was very difficult to get a waiter’s attention.

Breakfast was good and plenty to choose from. Only issue was that there was no coordination while ordering food. Orders were taken but people pushing in and served whilst others waited for food. Spa in pool was not working. But overall pool was nice.

We have travelled extensively around the world & stayed in many 4* & 5* All inclusive hotels & found the hotel to be excellent for our 10 days, recommend all inclusive option value for money for food and drinks- including cocktails. The staff were amazingly friendly and could not do enough for you. I would like to make a note of the following stand out staff for their helpfulness and kindness during our stay. Room:- Lynton who cleaned our room daily was amazing, very friendly and efficient at his job, always had a smile on his face. RESTAURANT:- Arisante, could not do enough for you & went out of her way to get me ice to keep medication cool. Sudi, thanks for teaching us how to speak some Balinese/ Indonesian and being so helpful. Wira & Dwik were stand out trainees and always kept a watchful eye for guests requirements. Both Senni's and Fenny in the spa were attentive at giving instruction's on how to use the Aqua medic Pool. Lindrantin thank you for the complimentary pool access on Nepi day, it was a pleasure to meet you and some of your family and friends. FOOD- The meal choices are extensive every day both with the buffet options and also the A la carte & room service menu. Chefs to be accommodating cooking individual meals. The Indian is delicious and a must go to, Chinese (noisy restaurant with a lot of kids) would be nice to have more choice of drinks, food tasty. The pools itself are beautiful but the paving requires work to it (uneven). Will be returning soon X

Great location, pool was amazing!