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Sofitel Bali Nusa Dua Beach Resort

5.0 star property

Photo gallery for Sofitel Bali Nusa Dua Beach Resort

4 outdoor pools, pool umbrellas, pool loungers
Creator video
Meeting facility
3 bars/lounges, swim-up bar, poolside bar, beach bar
3 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking included

Explore the area

View map
Lot N5 Nusa Dua Tourism Complex, Nusa Dua, Bali, 80363
  • Place, Bali Nusa Dua Convention Centre
    ‪6 min walk‬
  • Place, Bali International Convention Center
    ‪7 min walk‬
  • Place, Nusa Dua Beach
    ‪15 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪15 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed, Pool Access (Club Millésime Access)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed, Pool Access (Club Millésime Access)

9.8 out of 10
Exceptional
(7 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Twin Beds, Pool Access (Club Millésime Access)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Twin Beds, Pool Access (Club Millésime Access)

  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Plunge Pool)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed (Plunge Pool)

7.8 out of 10
Good
(6 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Double Beds

  • 48 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, 2 Single Beds, Private Pool (Plunge Pool)

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Single Beds, Private Pool (Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden Pool Villa, 1 Bedroom, Club Millesime Access

Premium bedding, down duvets, minibar, in-room safe

Garden Pool Villa, 1 Bedroom, Club Millesime Access

  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Prestige, Club Millésime Access)

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 King Bed (Prestige, Club Millésime Access)

9.4 out of 10
Exceptional
(3 reviews)
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Resort View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed, Resort View

8.0 out of 10
Very good
(5 reviews)
  • 48 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Single Beds, Resort View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Single Beds, Resort View

  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 2 Single Beds, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Luxury Room, 2 Single Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 King Bed, Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Queen Bed (Prestige. Club Millesime Access)

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 Queen Bed (Prestige. Club Millesime Access)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Club Villa, 1 Bedroom

Club Villa, 1 Bedroom

Club Villa, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

4 outdoor pools, pool umbrellas, pool loungers
Conrad Bali
  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$275
includes taxes & fees
3 Nov - 4 Nov
Conrad Bali

About the area

Nusa Dua

With a stay at Sofitel Bali Nusa Dua Beach Resort in Nusa Dua (BTDC), you'll be within a 15-minute walk of Bali Nusa Dua Convention Centre and Bali International Convention Center. .This beach hotel is 1.2 mi (2 km) from Nusa Dua Beach and 13 mi (21 km) from Uluwatu Temple.

What's nearby

  • Bali Nusa Dua Convention Centre - 6 min walk - 0.5 km
  • Bali International Convention Center - 7 min walk - 0.7 km
  • Bali Collection Shopping Centre - 14 min walk - 1.2 km
  • Nusa Dua Beach - 15 min walk - 1.3 km
  • Bali Nusa Dua Theater - 15 min walk - 1.3 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 20 min drive

Restaurants

  • ‪Kwee Zeen - ‬7 min walk
  • ‪Manarai Beach House - ‬4 min walk
  • ‪Lè Bar Cocktail And Stories - ‬7 min walk
  • ‪Club Med- Restaurant 1 - ‬8 min walk
  • ‪Tamarind Kitchen & Lounge - ‬8 min walk

About this property

Sofitel Bali Nusa Dua Beach Resort

Luxury hotel on the beach, with 4 outdoor pools
Sofitel Bali Nusa Dua Beach Resort offers 415 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, designer toiletries, and hair dryers.

This Nusa Dua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a lazy river, a waterslide, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

So Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 415 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a lazy river, and a waterslide. Additional amenities at this Mediterranean hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
Enjoy Asian cuisine at Kwee Zeen, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Nusa Dua? This hotel has 25231 square feet (2344 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Kwee Zeen - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
Cucina - This poolside fine-dining restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Toya beach Bar and Grill - This beach seafood restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Le Bar - Overlooking the garden, this lobby lounge specializes in international cuisine and serves light fare only. Open daily.
L'oh Bar - This poolside bar specializes in international cuisine and serves lunch and light fare. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; IDR 484,000 for adults and IDR 241,998 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cucina
  • Kwee Zeen
  • L'oh Bar
  • Le Bar
  • Toya beach Bar and Grill

Things to do

  • 4 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Lazy river
  • Library
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (25,231 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 865150.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 484000 for adults and IDR 241998 for children
  • Airport shuttle fee: IDR 385000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 865150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 12 and younger are not permitted in the Club Millésime Lounge from 5:30-7:30 PM.
This property’s children’s club is available to children ages 4-12.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Bali Nusa Dua Beach
Bali Sofitel Resort
Nusa Dua Beach Resort
Sofitel Bali
Sofitel Bali Beach
Sofitel Bali Beach Resort
Sofitel Bali Nusa Dua Beach
Sofitel Bali Nusa Dua Beach Resort
Sofitel Nusa Dua Beach
Sofitel Nusa Dua Beach Resort
Sofitel Bali Resort

Sofitel Bali Nusa Dua Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1008 reviews
Rating 8 - Good. 256 out of 1008 reviews
Rating 6 - Okay. 94 out of 1008 reviews
Rating 4 - Poor. 41 out of 1008 reviews
Rating 2 - Terrible. 36 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom is supposed to have a door!! Outdated room!
Stayed 2 nights in Jul 2025

10/10 Excellent

Kade

Stayed 4 nights in Jul 2025

10/10 Excellent

Olusola

Liked: Cleanliness, staff & service, property conditions & facilities
Customer centric. Staff are always willing to help
Stayed 6 nights in Jul 2025

8/10 Good

Regina

Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A resort who marks all check boxes but lacks a bit of Bali vibe
Stayed 6 nights in Jul 2025

10/10 Excellent

sherry

Stayed 6 nights in Jul 2025

10/10 Excellent

Narah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. Loved our stay !
Stayed 6 nights in Jul 2025

10/10 Excellent

Shahid, La Verne

Travelled with group
Liked: Cleanliness
Excelley
Stayed 2 nights in Jun 2025

10/10 Excellent

Mona

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Clean comfortable spacious rooms with balcony. Very well kept. Absolutely kind and helpful staff. AMAZING breakfast. Nice pools. Kids club is wonderful. Definitely recommend this resort if staying in Nusa Dua Bali
Stayed 3 nights in Jun 2025

10/10 Excellent

Omar

Stayed 4 nights in Jun 2025

10/10 Excellent

Weiwei

Liked: Cleanliness, property conditions & facilities
Friendly staff and good service! Just not sure what’s the relationship between beach club and hotel - they seem separated in many ways, including double-charging
Stayed 2 nights in Jun 2025

10/10 Excellent

Joel, Huntington Beach

Stayed 4 nights in Jun 2025

2/10 Terrible

Eslam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Stayed 2 nights in Jun 2025

8/10 Good

S

Liked: Staff & service, room comfort
Disliked: Cleanliness
We booked this Hotel a year ago as part of my wifes Birthday present, had to change rooms 5 times because of issues with Damp/Dark conditions , finally the DUTY Manager stepped in otherwise i was flying us back to Singapore
Stayed 5 nights in May 2025

8/10 Good

SIU PING

Stayed 5 nights in May 2025

10/10 Excellent

Jayde

Stayed 3 nights in May 2025

8/10 Good

Brennan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the property. The Room and lounge experience was exceptional. My only gripe was with the beach restaurant being really expensive for what it provided and the Italian restaurant not being open for lunch.
Stayed 3 nights in May 2025

4/10 Poor

Davran

Travelled with group
Liked: Cleanliness, amenities
Unfortunately, I cannot recommend this beach hotel. While the staff were genuinely kind and the rooms, though small, were clean and comfortable, there are some major downsides. First, it’s a constant struggle to find any shade by the pool — the hotel simply hasn’t provided enough shaded areas, loungers with umbrellas, or trees. On the beach, it’s even worse. The hotel next door had the foresight to plant trees along the beach, creating natural shade, but this hotel didn’t bother. You’re left exposed under the harsh sun unless you bring your own shade (which isn’t practical). Another disappointment was the drinking water policy: they only provide four small bottles of water per day, which is definitely not enough for two adults, especially when you’re under the hot sun all day. For a beach resort, this feels pretty stingy. I really wanted to enjoy this place, but the lack of basic comforts like shade and sufficient water made it a frustrating experience.
Stayed 3 nights in May 2025

8/10 Good

Jenni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and great location.
Stayed 4 nights in May 2025

10/10 Excellent

Sylwia

Stayed 5 nights in May 2025

4/10 Poor

tak fat

Travelled with partner
Disliked: Cleanliness, staff & service
many kid pool dirty staff no very friendly and dun care attitude
Stayed 2 nights in Apr 2025

10/10 Excellent

Aila

Stayed 4 nights in Apr 2025

10/10 Excellent

Mohamed

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Rita Is the Reason We’ll Return

We had previously stayed at Sofitel Nusa Dua and had a great experience, which is why we decided to return—this time with a much larger group. Unfortunately, we noticed a noticeable drop in the overall standard compared to our previous visit. While most of the staff were friendly and tried their best, there were moments where communication was difficult due to language barriers. A few incidents were simply inexcusable, leading us to decide that we wouldn’t return in the future. However, just as we were about to write off the entire stay, we had the pleasure of running into Rita, who we remembered from our earlier visits. She completely turned things around for us. Rita is an absolute legend—kind, warm, considerate, and incredibly professional. Her excellent English made communication seamless, and she went above and beyond to ensure we were looked after. Rita is the only reason we are reconsidering coming back. Sofitel is lucky to have her!
Stayed 4 nights in Apr 2025

10/10 Excellent

Leonie

Stayed 3 nights in Apr 2025

8/10 Good

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather might be too humid. Inside of the room was quite humid as well. Full of the smell of mould. The serive was very good otherwise.
Stayed 4 nights in Mar 2025