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Based on ratings and pictures I thought this hotel would have everything I was looking for. Our room was not clean there was hair on the floors and carpets were dirty. Loud noise from the freeway, and bath room area is so tiny. Comp breakfast only includes boiled eggs, toast and some cereal plus OJ and coffee. During our stay the housekeeper removed an item out of the room and when asked they all denied it and later on confirmed it was removed only to say because she thought we had checked out? I had 2 more days left and our luggage and items were still in the room so that made no sense. Manager only offered a small appeasement of covering parking fees for the incident. Felt uncomfortable so I decided to leave early and they only refunded partial amount. Not to mentioned 1 elevator and it takes FOREVER! 1/10 would not recommend.

Great location lovely rooms and staff

We stayed at the Ramada Inn. It was very close to Universal Studios. The front desk was very helpful. When checking in the rooms were clean. Very nice accommodations. Definitely would book again when we go back to California.

THE FINE PRINT: Don't bother with a "city view" room unless you're on a top floor, because all you will see is the ugly rooftops and other buildings. So don't pay extra for that unless it's guaranteed a top floor. Ride Share: Waymo is not allowed into the property, so you have to get picked up at a dangerous gas station next door. Lots of homeless, drug users and mentally ill people talking to themselves at the gas station next door. Doesnt feel safe going to buy drinks or snacks. You get harassed for change. Doesnt feel safe getting picked up or dropped off there. Resort Fee: this is one of those hotels that charges a resort fee, so be careful of that they do give you a $31 credit back. But the credit is not per day. It's for your whole day so you get charged for the resort fee daily. Tips: They already and automatically include a 20% service charge, so anything you tip on that is EXTRA. They don't really disclose that. They just put a stamp on the receipt. You have to ask for an itemized receipt to see that the charge was added. The front desk staff was weird. They saw us waiting in line and walked away mysteriously without saying I'll be back or acknowledging that we were there or saying someone will be right with you. Otherwise, I really liked the location. It was really handy to the LA Metro, which made getting around very easy.

Clean room, nice staff

Internet was not good. Kept dropping the signal in the room. Chairs too low in the sitting areas for those who have issues with hips,etc.