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Residence Inn Norfolk Downtown

3.0 star property

Photo gallery for Residence Inn Norfolk Downtown

Indoor pool
Lobby
Lobby
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
227 West Brambleton Avenue, Norfolk, VA, 23510
  • Place, Norfolk Scope
    ‪5 min walk‬
  • Place, Chrysler Museum of Art
    ‪6 min walk‬
  • Place, Chrysler Hall
    ‪8 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 83 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

8.8 out of 10
Excellent
(5 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

TV

Suite, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(11 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

TV

Suite, 1 Bedroom

8.6 out of 10
Excellent
(10 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(67 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Norfolk

With a stay at Residence Inn Norfolk Downtown in Norfolk, you'll be a 2-minute drive from Waterside District and 5 minutes from Old Dominion University. .This hotel is 8.4 mi (13.5 km) from Naval Station Norfolk and 8.5 mi (13.7 km) from Greenbrier Mall.

What's nearby

  • Norfolk Scope - 5 min walk - 0.4 km
  • Chrysler Museum of Art - 6 min walk - 0.6 km
  • The NorVa - 7 min walk - 0.7 km
  • Chrysler Hall - 8 min walk - 0.7 km
  • Waterside District - 15 min walk - 1.3 km

Getting around

  • York Street-Free Mason Station - 3 min walk
  • Norfolk Station - 7 min drive
  • Norfolk Intl. Airport (ORF) - 17 min drive

Restaurants

  • ‪Saffron Indian Bistro - ‬8 min walk
  • ‪Freemason Abbey Restaurant - ‬5 min walk
  • ‪aLatte Cafe - ‬8 min walk
  • ‪The Grilled Cheese Bistro - ‬7 min walk
  • ‪Cure Coffeehouse - ‬5 min walk

About this property

Residence Inn Norfolk Downtown

Residence Inn Norfolk Downtown offers 160 accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 160 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a fitness center.
Grab a bite from the snack bar/deli serving guests of Residence Inn Norfolk Downtown. A complimentary continental breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 18 per day)
  • Parking on site (USD 18 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 125

Service animals are welcome, and are exempt from fees

2 total pets

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 18 per night
  • Nearby parking fee: USD 18 per day
  • Pet fee: USD 100 per accommodation, per stay plus USD 125 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Hotel Norfolk Downtown

Residence Inn Norfolk Downtown

Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Hotel

Resince Inn Norfolk Hotel

Norfolk Downtown Norfolk

Residence Inn Norfolk Downtown Hotel

Residence Inn Norfolk Downtown Norfolk

Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1000 reviews
Rating 8 - Good. 280 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 50 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle Jayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and clean, staff and amenities were great
Stayed 3 nights in Jan 2026

10/10 Excellent

Tyesha

Stayed 1 night in Jan 2026

8/10 Good

Michael Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean. Staff are very friendly and helpful. But this trip, the laundry room was out of order. The whole time and one elevator was out of service.
Stayed 2 nights in Feb 2026

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Patrick

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Waffle makers missing. Room had no linens for the fold out bed. There was food residue in that bed when we opened it. We had to make up the bed ourselves because Christopher at the front desk said there were only two people on duty. The shower diverted controls are broken and the main shower head and bathtub filler are unavailable. Overall, not very good.
Stayed 1 night in Jan 2026

10/10 Excellent

Genoveva

Stayed 1 night in Dec 2025

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities
Staff was great and friendly. (Front desk and breakfast attendants). Breakfast had gluten free muffins and oat milk.
Stayed 1 night in Dec 2025

8/10 Good

Yennhi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room. Cozy. Nice staffs.
Stayed 1 night in Dec 2025

6/10 Okay

Leonore

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A few things did not work. Toilet was cracked and repaired. It seemed very strange that they repaird the crack but did not replace toilet. The door entry lock did not work unless you stood in the hall and tried it about 25 times to finally make it work.
Stayed 6 nights in Dec 2025

10/10 Excellent

Judith

Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

2/10 Terrible

Roddregus

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We i got to room Wednesday night it was 78 degrees in the room i figured someone left it that way i turned air on i thought but thru night i was sweating and woke up that way called fromt deck asked if someone could look at it they told me someone would look at it but they been having problems with air
Stayed 3 nights in Nov 2025

6/10 Okay

Catetra

Travelled with family
Disliked: Property conditions & facilities
Outdated, the customer service is wonderful. The rooms are outdated. The carpet is regular. The stove is old. The microwave is old. No cover, but a let out couch. You have to ask for it. The metrics on the let out couch is old and horrible. The couch is broke. You'd like you're sitting on the floor the TV. Keep buffering when you're watching it too much money, but it's old outdated motel. If you're gotta stay here, go to the Holiday Inn same thing. Save money. But don't forget, the staff is wonderful, really, really nice
Stayed 2 nights in Nov 2025

6/10 Okay

Otto

Business traveller
Liked: Cleanliness, staff & service
staff was courteous it was the TV in the second room on the second floor that would not work
Stayed 2 nights in Nov 2025

10/10 Excellent

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful and clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2025

8/10 Good

Ellen

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Room was clean, but kitchen was poorly equipped to actually use as a cooking area. Light over table didn't work, no hairdryer and pillows were hard as rocks.
Stayed 2 nights in Oct 2025

8/10 Good

Marianna B, Takoma Park

Travelled with partner
Liked: Cleanliness, amenities
The room was clean and pleasant. However, the facility is in need of some repairs. The elevator floor had a very obvious patch, the wall paper in the bathroom was loose, the couch cushion slightly stained, the light bulb over the dining area was burned out and the ice maker didn't work. Maintenance came quickly and fixed the bulb and ice maker (saying we just hadn't turned it on, we had tried, but failed). On the positive side, the room's kitchen was clean & well set up, The hotel staff were very professional, helpful and courteous; kindly lent us an umbrella on a very rainy day; sent us off with bottles of water for our trip home. The buffet breakfast was plentiful & good -- offered many options for different tastes.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities
Mrs Patterson and her Staff is Amazing Room was Spacious and Easy Access to Everything 6 min walk to Scope Areana and Chrysler Hall
Stayed 2 nights in Oct 2025

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Room was nice, sofa-bed very uncomfortable. My friend said she could feel the springs in the mattress. The water in the toilet ran constantly. The food was ok, the lady that worked the weekend was not friendly. The front desk staff were great. Breakfast from 7 -9:30 on weekend and 7-9 during the week too early. Should at least last until 10 on weekends. Overall nice hotel. Parking plentiful and convenient.
Stayed 2 nights in Oct 2025

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One chair missing from our one bedroom. Leak under sink. Not enough bath towels. Otherwise clean and comfortable.
Stayed 5 nights in Oct 2025

6/10 Okay

Bryan Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was ok for the price. The room had a strange odor and the hot water was only about 90 degrees. On the positive side it was very spacious and had a great location with a short walking distance to downtown.
Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Stayed 2 nights in Oct 2025

4/10 Poor

Danielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no hot water . I told the front desk, no one every came to fix it. The room was cleanish. It was pet-friendly and the staff was very nice But no hot water for a week was very unpleasant
Stayed 6 nights in Jul 2025

10/10 Excellent

Antoinette

Travelled with family, Business traveller
Liked: Amenities
Front desk was very friendly and informative about places to visit for dinner. Room was very clean.
Stayed 1 night in Oct 2025