Jetted tub poor heating, shower luke warm at best, could hear everything, people walking in hallway, window in room poorly sealed, ice build up seen on interior window ledge, multiple days. When reported to staff no answer or questions were asked until we showed picture of window, We were asked if we reported it. Water first day thought it may have been from everyone checking in and having showers, busy due to New Years, thought this was the reason, second night water temp still poor after 9 pm Paid extra for room with Jetted Tub that was unusable.