2/10 Terrible
Priscilla
Business traveller
1 May 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I recently booked a room online for a stay at one of your properties from April 30 to May 1, 2025. Upon entering the room, I discovered that the bed had been previously used. Furthermore, I heard a noise and opened a closet door to find what appeared to be a motor, possibly utilized to operate adjacent rooms. Although your property's online presentation is impressive, I was disappointed to find that my request for a beach view room was not accommodated, instead receiving a room with a wall view. My husband and I returned to the check-in location to report this issue, and the front desk agent was visibly surprised, promptly reassigned us to a new room, and requested that I email her the photographs of the bed to share with her manager. Having driven five hours to reach your property, we were expecting a relaxing stay, but instead, we experienced significant inconvenience in securing a clean and satisfactory room. In light of this unfortunate experience, I kindly request that you provide accommodation to rectify this situation.
Priscilla
Stayed 1 night in Apr 2025