2/10 Terrible
Lakeia
Travelled with partner
28 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I walked into this hotel, I regretted booking it. The entire lobby reeked of cigarette smoke, which was an immediate red flag. The front desk clerk, in a clearly desperate attempt to boost their ratings, offered to waive my deposit if I agreed to leave a 5-star review before I had even seen the room. That alone speaks volumes about the state of this property.
Shockingly, during check-in, I was never even asked for ID. The front desk clerk simply asked, "Is your name [my name]?" and when I said yes, she handed me the keys. That means anyone could have walked in, claimed to be me, and been given access to the room. This is a huge security issue and shows how careless the staff is when it comes to guest safety.Once I entered the room, the cigarette smell was overpowering, despite having specifically booked a non-smoking room. Worse yet, both privacy shades were broken and lying on the floor, meaning the room was completely exposed to outside view and early morning sunlight. The front desk said there were no other rooms available and that maintenance had already left for the night. So, after a 7-hour drive, we were stuck in a smoky room with zero privacy or functional window coverings and no resolution.The clerk apologized, saying they hadn’t realized it was supposed to be a non-smoking room and made a half-hearted attempt to fix the blinds, but nothing worked. Terra said they don’t give refund no matter what issues a guest experiences there.
Lakeia
Stayed 2 nights in Sep 2025