I want to share something that, honestly, still stings. On the second night at your Blackfoot location—where my wife and I stayed after spending long, heartbreaking hours at the hospital, knowing my father would pass the next day—we asked for two extra pillows. That’s it. Just a small comfort after two emotionally draining days.
When your night clerk had to call the manager, I hoped for understanding. Instead, the response was rigid. Not even unused pillows from other rooms could be spared. In that moment, it felt like my deep personal pain meant nothing. I didn’t need a rule; I needed kindness. I hope you consider that sometimes a simple pillow can be a moment of humanity.