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SureStay Hotel by Best Western Ottawa

2.5 star property

Photo gallery for SureStay Hotel by Best Western Ottawa

Standard Room, 1 King Bed, Non Smoking, Microwave
Free daily continental breakfast
Lobby
Indoor pool
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
212 E 23rd Street, Ottawa, KS, 66067
  • Place, Prairie Spirit Trail State Park
    ‪5 min walk‬
  • Place, Teen Park
    ‪20 min walk‬
  • Place, Kanza Park
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Work Desk, Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

Mobility Accessible King Room with Bathtub and Sofabed

  • Sleeps 4

1 King 1 Queen, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

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About the area

Ottawa

With a stay at SureStay Hotel by Best Western Ottawa in Ottawa, you'll be within a 5-minute drive of Prairie Spirit Trail State Park and Kanza Park. .This hotel is 29.3 mi (47.2 km) from University of Kansas and 1.1 mi (1.7 km) from Teen Park.

What's nearby

  • Prairie Spirit Trail State Park - 5 min walk - 0.4 km
  • Teen Park - 20 min walk - 1.7 km
  • Kanza Park - 2 min drive - 2.2 km
  • University of Kansas - 29 min drive - 55.1 km
  • Rock Chalk Park - 31 min drive - 66.9 km

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪Sandbar Sub Shop @ Zarco's - ‬6 min drive
  • ‪Dairy Queen - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and microwaves, as well as phones with free local calls.
A complimentary continental breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Early check-in subject to availability

Early check-in fee: USD 25.00

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day

Service animals are welcome, and are exempt from fees

2 total (up to 80 lbs per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 12.0 per night

Cribs (infant beds) are available for USD 5.0 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Ottawa

SureStay Ottawa

Ottawa Best Western

SureStay Best Western

SureStay Hotel Ottawa Best Western

SureStay Ottawa Best Western

SureStay Hotel Best Western Ottawa

SureStay Best Western Ottawa

SureStay Hotel Ottawa by Best Western

SureStay Hotel Ottawa

Best Western Ottawa Inn

Surestay By Best Ottawa Ottawa

SureStay Hotel by Best Western Ottawa Hotel

SureStay Hotel by Best Western Ottawa Ottawa

SureStay Hotel by Best Western Ottawa Hotel Ottawa

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 191 out of 595 reviews
Rating 8 - Good. 209 out of 595 reviews
Rating 6 - Okay. 99 out of 595 reviews
Rating 4 - Poor. 66 out of 595 reviews
Rating 2 - Terrible. 30 out of 595 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Sharon, Rockford

Liked: Cleanliness, amenities
Noisy refrigerator in roon. Got very little sleep!
Stayed 1 night in Feb 2026

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
My stay was perfect. Loved the comfortable bed. Staff was super friendly.
Stayed 1 night in Feb 2026

10/10 Excellent

Timothy

Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
One of the best places we've stayed. Breakfast was good, service was friendly. I definitely recommend this location.
Stayed 1 night in Jan 2026

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Stayed 2 nights in Dec 2025

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean facilities.
Stayed 1 night in Oct 2025

10/10 Excellent

Rickey

Stayed 1 night in Nov 2025

2/10 Terrible

Aimee

Disliked: Cleanliness
The bed frame was broken there was cockroach coming out had to.put my service dog food up loud next door. Will not go back
Stayed 1 night in Nov 2025

2/10 Terrible

Luke

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Do not stay here they have a cockroach infestation
Stayed 1 night in Nov 2025

8/10 Good

Sharon M

Liked: Cleanliness, staff & service, amenities
Nice spacious rooms
Stayed 1 night in Nov 2025

8/10 Good

Vernon

Yes
Stayed 1 night in Nov 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
;Room was dirty. Outside door. Could see light under the door and hole beside it. Bed not made good. Dead crikets in the corner. For $163.00 it was not worth it.
Stayed 1 night in Nov 2025

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean, love the waffle maker
Stayed 1 night in Nov 2025

2/10 Terrible

Reyes, Oceanside

Stayed 3 nights in Oct 2025

4/10 Poor

wiliam

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Review

Pool was not available and had standing water. Bathroom floor needed cleaning. Shower curtain road was barely hanging on. A little more attention to room detail is needed. Ok place to stay overnight.
Stayed 3 nights in Oct 2025

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

For Best Western properties - Ottawa falls short.

TV - 1 channel only via remote. Manually changing chanels via cable box. Upon check-out, receptionist explained others having same problem........ Breakfast ? Should have been described as breakfast snack. Waffle, toast, yogurt or protein bars were only options. Very, very disappointing. <--simply due to this, next year I will stay elsewhere. Bed ? Mattress with Link Spring/Helical Spring design is unacceptable - way outdated. Squeaky and much more comfortable designs are available today.
Stayed 2 nights in Oct 2025

6/10 Okay

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was decently kept. It is not luxurious, but appropriately priced. The walls were a tad thin. I am glad our neighbors were relatively quiet. But I bet they didn't like us. We were visiting our son and stayed in the room to chit chat. The pool was not operational, but we didn't intend on using the pool. There were some minor repairs that could have been made to the room (missing or borken outlet covers, the toilet wobbled) and I wish they provided a broom - as the floors are not carpeted and we tracked in some dirt. I would book again for the money saving opportunity.
Stayed 2 nights in Oct 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Check in and out was a breeze. And did i say staff were great! The room could have used a good cleaning, lots of dirt around the floorby baseboards and even spiderwebs there. We would choose here again tho. Bed was comfortable and did have a goodnights sleep.
Stayed 1 night in Oct 2025

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Ehh

Pool was out of order, room was dirty
Stayed 1 night in Oct 2025

6/10 Okay

Crystal

Business traveller
Liked: Staff & service
The staff were very friendly and helpful! Unfortunately I found a large leggy bug in my room along with some dead ones and a few flies. The bed was semi-comfortable and the walls are thin. Ive stayed in better for cheaper. I wish I could say I will stay again, but I most likely won’t. But again, the staff was great!
Stayed 3 nights in Oct 2025

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. All of the linen did not appear to be cleaned from previous stays. They were stained and dingy. The refrigerator, soap dispenser and the floor were all filthy. There was a fly swatter in the room and dead bugs. There was water damage on the walls and ceiling causing cracks and holes in the plaster. There was a wire sticking out of the wall. The key card had to be reprogrammed 3 times to work properly. The pool was closed, which could have been told during the reservation, it had a small amount of water in it that was green and the area was being used as storage. There were dead bugs in the pool room windows and looked filthy. The area was sketchy as well.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brandon

Stayed 1 night in Oct 2025