10/10 Excellent
Carol
Travelled with group
13 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hands-on and friendly Operations Manager (A.J.)…most all of the staff were extremely well-trained in hospitality. There were a few however that were noticeably untrained, either new or lazy.
Would highly recommend having coffee service available in the main building near the spa. The coffee site in the other building was not always convenient nor staffed all the time and often, when it was, the person did not know English or how to prepare and ring up the order.
Did not like pets in the main dining areas.
Pools were delightful and clean, as were the grounds and buildings. Restaurant and pool bar were excellent.
Security appeared slack… anyone can come into the lodging building, use the pools or roam the halls, as a side door and a few other entrances were unlocked when we came and went.
Most resorts have guests wear wrist bands to identify them as paying guests.
Also, parked cars don’t have to have a guest tag to place on the car mirror or dash…why is there a daily parking fee if anyone can park there.
Overall, during our 10-day stay, the good/great outweighed the not so good, and I would still return as well as recommend to others.
Carol
Stayed 9 nights in May 2025