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The hotel was spotless. Comfortable bedding. Clean bathroom with environmentally friendly toiletries. Good room amenities. Breakfast options were great. Staff was friendly and welcoming.
Booked accessible room:
Checked in
Regular room
Receptionist said nothing she could do about since we booked through Expedia
:
Finally she gave us a accessible room
This am: no shower: plumbing in bathtub not
Working :
Receptionist stated would send maintenance up:
Did inform her wouldn't be nessecary we would be checking out.
Once again some garbage about booking
Though you all when I asked about a refund
:
Why pay whatever amount : whether through Hampton or Expedia
:
Expectation same full functioning room and room I booked
Thanks
The room was clean and staff was nice but
Left overall bad experience
:
She said she will have the gm contact me
Pluses were location and previous experience. The upgrades are very good with a couple of exceptions. The desktop coffee pot cannot be plugged in. The TV stand/dresser covers 1/2 of the plug.
The lower shower head for hand held shower doesn't connect to the water supply by any visible means. If there is a way, there should be directions. Tried to include photo but website wouldn't accept.
Con: blackout shades are terrible.
Pro: staff are really nice. The lady at breakfast was very sweet and helpful. Breakfast is standard other than the fun flavors for waffles.
Rooms are nice and at either kept up well or recently renovated. TVs are large which is nice, not smart TV though. Beds were comfy in my opinion, maybe a little on the softer side.