When we arrived, check-in went smoothly. However, we were surprised to find our room door open, the TV turned on, and the bed looking unkempt. Concerned, we reported this to the front desk. A staff member accompanied us back to the room, straitened the pillows, and explained that it’s standard practice to leave the door open and the TV on so that the manager can inspect the cleanliness.
Later that evening, when I went to bed, I discovered that the mattress was severely worn out. The surface was uneven, and several springs were clearly broken, making it very uncomfortable. The next morning, I attempted to take a shower only to find that there was no hot water. It took considerable effort just to get slightly warm water.
Throughout the stay, the elevator and hallway carpets appeared dirty and poorly maintained, as if they hadn’t been vacuumed in some time. I reported these issues to the front desk and left a message for the manager. While speaking with the guests and the staff, it appears that both the management and owners are aware of these ongoing problems—such as broken fixtures and low-quality mattresses—but simply don’t care to address them.
At nearly $300 per night, I expected a significantly higher standard. Instead, I felt misled and overcharged. I will be pursuing a price adjustment, as this experience was far from acceptable.