BEDBUGS!!!
Had to switch rooms at 1:30am because there were bedbugs in the bed!! Disgusting! Originally planned to stay for 2 nights, but after switching rooms, then the fire alarm going off at 7am, got no sleep, decided to check out and find other accommodations…received the worst customer service from the front desk clerk, not only when checking out but also at check in! He made sure to let me know I’d be charged for both nights…I protested saying I’d like to talk to the manager about being reimbursed for the inconveniences the night before, he said multiple times that there was NOTHING he could do and his manager left at 3…he wouldn’t call his manager, literally said “not sure what you want me to do”…I was beyond frustrated! I will NEVER stay at this location again! Told the next guy in line to make sure he checks his room for bedbugs and left!! Worst customer service I’ve ever experienced!!!