2/10 Terrible
Belinda
Travelled with family
14 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Expierence Ever
When I reserved the room for the night it was a special treat for my daughter who is special needs.
We were looking forward to the use of the pool and jacuzzi. When we arrrived we were told that it was being worked on. The manager said that he would go check and see if it was finished. He came back with the answer we wanted to hear. The repairs were complete and it was ready for use. My daughter was very excited to be able to use the jacuzzi and pool amenities. We went straight to the room; changed and headed staight to the jacuzzi. Much to our surprise when we walked in the bathrooms were backed up over floweing on to the floor. Towels were laid down around the toliet.
It smelled like a sewer and then when I turned around the jacuzzi was covered in black mold. I wouldnt stick my toe in it much less my entire body. I appoligized to my daughter and suggested that we just go to the pool. Im not sure why I was surprised. At that point I went back to the office to complain they acted as if nothing was wrong. There were 3 other couples standing at the front desk waiting to speak to the manager about the condition of there rooms as well. I was told by the manager that they would give me a credit 50% off of what I had paid and sorry for the unacceptable conditions of the property but they had only taken of=ver the property the day before. When I cheked my bank several days later I realized that they charged me the full amount. Needless to say I would never stay at a Wyndham again
Belinda
Stayed 1 night in Feb 2025