4/10 Poor
Lacey
Travelled with group
21 July 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The gap under the doors was a bit concerning and seems unsafe. We noticed this on numerous rooms where you could see there were towels shoved in the gaps. We were missing a lightbulb in a lamp and remote for the tv in our room. The elevator wasn’t working. The pool was closed all weekend for unknown reasons and there wasn't breakfast included like stated. Would have been nice to know these things before arriving as our main reason for booking was for the pool. We went to the pool at one of the local casinos instead. There was also extra charges made on my card that should not have been made. Yes, they credited it before check out but I still had to wait a few days for the charges to clear. What if it were taken out of someone’s bank account that needed their money? The rooms were clean enough that we didn’t want to go through the hassle of finding somewhere else to stay since we would now only be using the place to sleep at night with the pool closure. I travel often and have never had this many problems at a place in a matter of 2 days.
Lacey
Stayed 2 nights in Jul 2025