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I ranked this hotel 5-stars in comparison to other hotels of its type - i.e. aparthotels. There is no question that this is not a full-service downtown Marriott or Hilton. On the other hand, the front-desk staff were very friendly and helpful and there was the normal types of service like a baggage check if you had to check out long before your flight (as I did). There was free breakfast - again, not 5-star in an absolute sense, but very serviceable and with good variety including muffins, cereals (hot and cold), eggs, sausages, etc. The rooms are huge. They contain full apartment-size stoves (with 4 burners/hobs) and refrigerators; also a decent-enough selection of pots, plates, and cutlery. Each room is basically a bachelor apartment with as many TVs as I have in my home. There is a sitting area, a desk, a table (mine was extendable to seat up to 6 people), etc. The location is excellent - right on Elgin St in the middle of a wide variety of restaurants from a high-end steak house to McDonald's and everything in between. There is parking (for an extra fee) but you don't need a vehicle if you're only interested in the "big" highlights like Parliament Hill (15 minutes walk), Byward Market and the convention centre (20 minutes), or the national gallery (25 minutes). The War Museum and the Museum of History (Museum of Civilization) are a bit further but I still walked it. If that much walking is not your thing, the hop-on-hop-off bus depot is a short 10-minute walk up Elgin.

Very helpful staff, especially nights!! Amazing location everything was so walkable, def coming back next year for escapade.

Great central location, staff are always friendly and upbeat, and very accommodating

Beautiful property in a fantastic area of the city.

The hotel room was a pleasant surprise as most Inns are not as upscale. It was clean, had a fridge and microwave- everything you need and beds were so comfortable!

Great apartment! Brilliant location for exploring central Ottawa. Good sized rooms, great facilities. Sofa bed was a bit uncomfortable and there was a lack of daylight in the main bedroom, but not enough to detract from our stay