Compare hotels in Quebec from AU$61

Don‘t stay here! The thermostat has not worked at all in 3 rooms now and the hotel staff is tiny and unable to help or even answer the phone. A waste of money and sweltering all night.

Best stay ever

Niceplace near downtown

Great location, nice rooms!

Good

For us, the fitness facility is key in choosing a spot. The Omni 'boasts' a 24/7 operation, but it is grossly neglected (dirty and in disrepair). Filthy floors, treadmills are not properly maintained (my spouse owns a gym and oversees maintenance, so she knows when equipment needs it). No signs in the gym reminding patrons to put their stuff away - so between the filth and this, people leave it a mess. Also, no signs about no kids - it is not a playground, but it's used as one - total turn-off for someone wanting a good workout. Even more disappointing was that we reported the condition to front desk manager and the next day they had cleaned an 8' section under the free weights and nothing else. We were given passes to use the hotel's gym across the street, but that is not what we signed up for when booking. The hallways on the floors where the rooms are is no different. I saw a vacuum, but maybe that was just for effect as they don't use it. It's too bad because the staff are pretty good and the location is excellent. Whoever has bought the property needs to start with the basics. The hotel is dated, but that can be offset with attention to detail and some basics. In reply to the concierge's boilerplate marketing message about our next visit, I asked for a credit and was told that because the hotel was in transition (ownership) it was not possible. Part of her reply is attached - that it took my reporting to get it together and clean is silly. We won't be back.