2/10 Terrible
Verified traveller
Business traveller
30 June 2025
Absent staff
I booked this hotel room as part of a business trip to the area. I was scheduled to check in on June 28th and check out on June 29th. I stopped by the hotel around noon on the 28th to alert staff that I would be working for the remainder of the day and not be able to check in until very late. Staff made a note on my account as well as a hand written note. When I arrived back at the property at approximately 2:15am there was no staff in sight. I used a phone at the front desk to call for assistance with no answer. I tried several more times over the next 10 to 15 minutes with no answer. I eventually contacted hotels.com customer service and they were also not able to reach anyone at the hotel. After almost 30 minutes at the property I was advised to find another accomodation and hotels.com would cover the difference in price of my original reservation. The next closest hotel was nearly 37 miles away so I opted to make the 2 hour drive home rather than attempt to book another room at 3:30am. At 3:13am I get a text from hotel staff saying they missed my calls because they were cleaning the bathrooms and asked if I was still planning to check in. Needless to say I was frustrated, upset and exhausted. I will not be using this hotel for any further trips to the area.
Verified traveller
Stayed 1 night in Jun 2025