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Staff is very welcoming, caring and hospitable. The rooms are clean, spacious and comfortable and the location is very central to all the tourist spots.

I tried communicating with Candeo about some surprises in the room for the person I was traveling with. I tried two or three times via Expedia chat and didn’t hear back.

Convenient location with reasonable price

The hotel is clean is looks new but the room is so small. The bath on 4th floor was amazing. Everything is there. Buffet was good too. Need more desserts.

Enjoyed the location of the hotel. Easy walk to 2 stations and many bars and restaurants. The only negative is breakfast seemed over priced so we stuck to convenience stores for breakfast.

This was the only hotel we stayed at during our trip to Japan, where the room size and design were quite close to a standard North American hotel. The staff were friendly, and the hotel was clean and easily accesible via public transit on the Kitahama line if necessary. I also enjoyed the amenities they offered, which included luxurious skin care and face masks. The hotel room bathroom was one level instead of the other cabin type bathroom designs common to Japanese hotels. I believe it was recently renovated, and definitely felt quite modern. I enjoyed the complimentary coffee in the lobby, as well as the ability to do our own pour overs. I would recommend staying here.