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Hotel Monterey Grasmere Osaka

4.0 star property

Photo gallery for Hotel Monterey Grasmere Osaka

View from property
Bar (on property)
3 restaurants, lunch served
Interior entrance
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
1-2-3 Minatomachi, Naniwa-ku, Osaka, Osaka, 556-0017
  • Dotonbori
    ‪4 min walk‬
  • Osaka Castle
    ‪8 min drive‬
  • Universal Studios Japan
    ‪9 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite Premium Type, Non Smoking, Top floor

Junior Suite Premium Type, Non Smoking, Top floor

Junior Suite Premium Type, Non Smoking, Top floor

  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room with Extra Bed with City View, Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Twin Room with Extra Bed with City View, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 26 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite Grasmer type Top Floor, Non Smoking

Junior Suite Grasmer type Top Floor, Non Smoking

Junior Suite Grasmer type Top Floor, Non Smoking

  • 58 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Double Room, Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Economy Double Room, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner Twin Room with Nighttime View Family Fourth, Non Smoking

Corner Twin Room with Nighttime View Family Fourth, Non Smoking

Corner Twin Room with Nighttime View Family Fourth, Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Corner Twin Room, Non Smoking (City View)

Corner Twin Room, Non Smoking (City View)

Corner Twin Room, Non Smoking (City View)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Quadruple Room, Non Smoking

Quadruple Room, Non Smoking

Quadruple Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Room, Non Smoking (Room & Bed type cannot be chosen)

1 bedroom, premium bedding, down duvets, blackout curtains

Standard Room, Non Smoking (Room & Bed type cannot be chosen)

  • 19 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Twin Room, Non Smoking, City View

Twin Room, Non Smoking, City View

Twin Room, Non Smoking, City View

9.2 out of 10
Wonderful
(20 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Queen Room, Non Smoking, City View

1 bedroom, premium bedding, down duvets, blackout curtains

Queen Room, Non Smoking, City View

8.8 out of 10
Excellent
(21 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Twin Room with Extra Bed, Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Twin Room with Extra Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 26 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Corner Twin Room, Non Smoking

Corner Twin Room, Non Smoking

Corner Twin Room, Non Smoking

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Twin Room, Non Smoking (30 - 31st floor)

1 bedroom, premium bedding, down duvets, blackout curtains

Twin Room, Non Smoking (30 - 31st floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room with Extra Bed with City View (30-31floor), Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Twin Room with Extra Bed with City View (30-31floor), Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Single Room, Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Single Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Queen Room, Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Queen Room, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room, Non Smoking (30F-31F, High Floor)

1 bedroom, premium bedding, down duvets, blackout curtains

Queen Room, Non Smoking (30F-31F, High Floor)

7.4 out of 10
Good
(6 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking, City View (High Floor)

Deluxe Twin Room, Non Smoking, City View (High Floor)

Deluxe Twin Room, Non Smoking, City View (High Floor)

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Semi Double Room (Night time view), Non Smoking

1 bedroom, premium bedding, down duvets, blackout curtains

Semi Double Room (Night time view), Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Osaka

Located in Osaka (Naniwa), Hotel Monterey Grasmere Osaka is within a 5-minute drive of Osaka City Air Terminal and Shitennoji Temple. .This hotel is 2.8 mi (4.4 km) from Osaka Museum of History and 3.4 mi (5.5 km) from Umeda Sky Building.

What's nearby

  • Dotonbori - 4 min walk - 0.4 km
  • Nipponbashi - 13 min walk - 1.1 km
  • Kyocera Dome Osaka - 2 min drive - 2.2 km
  • Osaka Castle - 8 min drive - 5.1 km
  • Universal Studios Japan - 9 min drive - 7.9 km

Getting around

  • Namba Station - 1 min walk
  • Osaka-Namba Station - 4 min walk
  • Kansai Intl. Airport (KIX) - 55 min drive

Restaurants

  • ‪サイゼリヤ - ‬4 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪海鮮屋台おくまん - ‬2 min walk
  • ‪17CLUB - ‬2 min walk
  • ‪SKY DINING UOMAN - ‬1 min walk

About this property

Hotel Monterey Grasmere Osaka

Hotel with 3 restaurants, steps from Osaka City Air Terminal
Hotel Monterey Grasmere Osaka offers 348 accommodations with slippers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 348 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and wedding services. Additional features at this hotel include tour/ticket assistance, a ballroom, and a vending machine.
Satisfy your appetite at ESCALE, one of the hotel's 3 restaurants. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
ESCALE - This restaurant serves lunch and dinner.
ZUIENTEI - This restaurant serves lunch and dinner. Open select days.
Kobe - This restaurant serves lunch and dinner. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 1,500 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 4,500 per person
  • 3 restaurants

Restaurants on site

  • ESCALE
  • Kobe
  • ZUIENTEI

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 31 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay films

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note early check-in is not available.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 2000.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4500 per person
  • Covered self parking fee: JPY 1500 per stay
  • Crib (infant bed) fee: JPY 2000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Grasmere Monterey Osaka
Hotel Grasmere Osaka
Hotel Monterey Grasmere
Hotel Monterey Grasmere Osaka
Hotel Monterey Osaka Grasmere
Monterey Grasmere
Monterey Grasmere Osaka
Osaka Grasmere
Osaka Hotel Monterey Grasmere
Osaka Monterey Grasmere Hotel
Monterey Grasmere Osaka Osaka
Hotel Monterey Grasmere Osaka Hotel
Hotel Monterey Grasmere Osaka Osaka
Hotel Monterey Grasmere Osaka Hotel Osaka

Hotel Monterey Grasmere Osaka Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 960 out of 1502 reviews
Rating 8 - Good. 376 out of 1502 reviews
Rating 6 - Okay. 116 out of 1502 reviews
Rating 4 - Poor. 35 out of 1502 reviews
Rating 2 - Terrible. 15 out of 1502 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Stayed 2 nights in Jun 2025

10/10 Excellent

Diamond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it was so close to Dontonbori!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are at least 20+ stories high and to see the sunsent from that viewpoint is amazing
Stayed 3 nights in Jun 2025

10/10 Excellent

Adriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambiance
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Classy hotel

Beautiful modern hotel with a touch of class from the smell of the flowers and historic decorations and most importantly playing Chopin piano throughout the hotel added elevated experience
Stayed 4 nights in Jun 2025

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to the OCAT building and Namba station. Direct access to the underground shopping malls. Staff Was very polite and helpful. Rooms are a bit dated. Breakfast buffet was excellent as well. wide selection of food and large quantities. It ran from 6:30 to 9:00 but got busy at times.
Stayed 4 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in May 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very fancy
Stayed 4 nights in Jun 2025

10/10 Excellent

Parminder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at Hotel Monterey Grasmere Osaka. The location couldn’t be more convenient.It is directly connected to JR Namba Station.It made moving between train lines, shops and restaurants completely weatherproof and hassle-free. The area is full of dining options, from quick bites in Namba Walk to a wide variety of restaurants nearby. You’re just minutes from Dotonbori, Shinsaibashi and Kuromon Market, so there’s always something exciting to see or eat. Our room was clean, spacious and had a beautiful city view. The hotel feels peaceful and slightly removed from the hustle, even though it’s in the heart of it all. Staff were helpful and polite and check-in was smooth. Highly recommended if you’re looking for a comfortable, well-connected and food-friendly stay in Osaka!
Stayed 6 nights in May 2025

8/10 Good

Cotam

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Vikram

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location, clean rooms with great views of Osaka.
Stayed 2 nights in May 2025

10/10 Excellent

SUYEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I must say, the location of the hotel is just perfect! It's close to everything—Kintetsu Osaka-Namba station, JR Namba, Dotonbori, and OCAT (the station for the airport limousine). All these are within walking distance. Plus, there’s a large supermarket, “Life,” located in the basement, which was super convenient. The hotel made it easy to explore not only Osaka but also nearby cities like Kyoto and Nara. I even came directly from Nagoya. The city view from my room on the 29th floor was amazing! It was great to open the window for ventilation. The room itself was rather small, which is typical in Japan, but I managed to fit my 28-inch suitcase in the corner without issue. The bedding was comfortable, and the washroom was clean with the bath tub. However, the room was a bit on the dark side, and the layout felt somewhat old-fashioned. There were also limited outlets for charging, which was a minor issue. All in all, I would definitely consider this hotel for future trips to Osaka.
Stayed 4 nights in May 2025

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice staff, so close to the bus terminal, made our trip easier to go back to the KIX airport. Strongly recommend and will rebook again.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Good location, friendly staff and clean rooms.
Stayed 3 nights in May 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

alice, GREAT NECK

Stayed 4 nights in May 2025

10/10 Excellent

karim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Worst service we ever had in a hotel in Japan

When we were checking in we were told that our booking has been cancelled. And instead of double checking, the person at check in counter just kept insisting that our reservation was cancelled. And this was after the fact that: 1) our booking was for 2 rooms and fully paid already. 2) I have a case file from hotels.com confirming that we communicated that our family would be arriving late to check in, we are not expecting a refund for the late check in AND we explained our situation completely (we had just suffered a sudden death in our family thus explaining our need for a late check in). THE LACK OF COMPASSION and empathy the check in staff showed us was terrible. They just kept repeating that we cancelled our reservation when nothing of the sort happened. I kept asking to speak with their manager to ask for help, but manager was just ignoring us (he was also at the counter). I don’t know if it was laziness or racism on their part - but this is not the kind of customer service we are accustomed to especially in Japan. We travel to Japan at least once a year so it’s safe to say we know good service from bad. When they finally found our booking (one hour later), they did not even apologize or explain. Terrible terrible service. And at such a horrible time for my family. I DO NOT RECOMMEND THIS HOTEL. Also cleaning could be better. They do not replenish all amenities also. Location is just okay for me too. It is a bit of a walk to Dotonbori etc
Stayed 9 nights in May 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Sara

Stayed 2 nights in May 2025

8/10 Good

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the location is perfect.
Stayed 5 nights in May 2025

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Great city view. Spacious. All amenities provided. Cute little European style chapel inside the hotel. Best hotel I’ve stayed in while visiting Japan.
Stayed 3 nights in May 2025

8/10 Good

RONAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location although the hotel lacks amenities.
Stayed 4 nights in May 2025