Air conditioning was really loud and yellow in color. One bed was sinking in the middle, and uncomfortable. There's a $100 incidental charge, but there isn't $100 worth of property inside of the room. Everything was outdated and dark. TV is small and slow and the remote only had half of the buttons working.
A man had an issue with his key card and front desk staff tried to fix it but told him if it didn't work, they don't have any rooms to move him to and maintenance wasn't available. The parking lot was nearly empty and it's a big hotel, they definitely had rooms.. and were they really going to leave him locked out of his room?
The hotel lobby area is really nice, but that's it. I am glad I booked a single night because next morning we switched to a neighboring hotel that has amazing staff,amenities, and comfortable. My daughter almost cried upon going up to the room of Four Points. I wish we didn't have to pay for it, it was not worth a dime. I can say.. doesn't appear to have bed bugs and the housekeepers were very kind. Pay an extra $20 and stay somewhere else
