4/10 Poor
Warren T.
2 Nov 2025
Liked: Cleanliness
The cabin is clean, comfortable, & nicely situated along the river, but our stay was overshadowed by an unusable hot tub - the main reason we booked the unit. Despite prompt troubleshooting & communication with the owner, the hot tub remained unusable for most of our stay, and the owner’s response & handling of the situation were disappointing.We stayed over Halloween weekend that included a winery, hiking, exploring Helen, and relaxing in the hot tub. When we returned from our hike Saturday 3 pm, the water was 56F and the unit had no power. I discovered the fuse in the circuit breaker had been inserted upside down, preventing power to the tub. Once corrected, it powered on immediately. I called the owner at 3:08 pm; he apologized and said it might take 4–6 hours to heat. It finally reached 100F after 10 pm, making it unusable during the day.Before bed I found the power and jet buttons did not work, causing the jets to run continuously. I shut off the circuit to prevent damage and informed the owner before checkout. I requested a 20% refund (low end of typical 20–35% credits for unavailable KEY amenities). The owner offered 75 and implied we should have checked earlier, though the issue stemmed from the upside-down fuse which is clear evidence the cleaner did not properly prep the hot tub for our visit. I declined, as he disappointedly placed responsibility on us rather than the cleaner or setup error. Lovely cabin, but poor accountability will keep us from returning.
Warren T.
Stayed 2 nights in Oct 2025