2/10 Terrible
Jessica
Business traveller
8 Feb 2025
Disliked: Staff & service
I do not recommend staying here. I was never told about a large deposit per room. I had booked 2 rooms for 2 nights and recieved the email about the deposit once the booking was confirmed. Ive never had to pay a deposit when using a card at any other hotel. When paying cash yes ive heard of leaving a deposit until check out and verifying everything was good but when using a card thats why they save the info incase there is any damages. And in the notice about the deposit it states they have up to 14 days to return. In this day the way the economy is why would i just leave them a decent amount of money until they want to return it. The whole reason of using apps to book is to help save money not spend more. Anyways i tried to cancel due to this expedia said i couldnt. My husband whose name was on the reservations went to the location immediately and told them we wanted to cancel due their deposit policy and they ended up charging us per room which is actually more than their nightly rate. I emailed the location and also filed a claim to expedia and they refused to refund me the money. I understand that they have this policy what i dont think is fair is that i was not informed until AFTER booking. So basically they stole from me and refuse to refund it and expedia wont help either. EDITED TO REMOVE AMOUNTS BECAUSE IT WAS FLAGGED
Jessica
Stayed 2 nights in Feb 2025