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The Ritz-Carlton Reynolds, Lake Oconee

5.0 star property

Photo gallery for The Ritz-Carlton Reynolds, Lake Oconee

Property amenity
Premium bedding, in-room safe, desk, blackout curtains
Meeting facility
Property amenity
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Spa pool
  • Pet-friendly
  • Restaurant

Explore the area

View map
1 Lake Oconee Trail, Greensboro, GA, 30642
  • Place, Reynolds Plantation Golf Club
    ‪3 min walk‬
  • Place, Lake Oconee
    ‪5 min walk‬
  • Place, Lake Oconee Village
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Resort View

9.0 out of 10
Wonderful
(8 reviews)
  • Resort view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Cottage, 2 Bedrooms, Balcony, Lake View

Cottage, 2 Bedrooms, Balcony, Lake View | Living room

Cottage, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Balcony, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Balcony, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Lake View

Room, 2 Queen Beds, Balcony, Lake View

Room, 2 Queen Beds, Balcony, Lake View

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View (Club Level, Top Floor)

Garden view

Club Room, 2 Queen Beds, Resort View (Club Level, Top Floor)

  • Resort view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Resort View (Fireside)

Room, 1 King Bed, Resort View (Fireside)

Room, 1 King Bed, Resort View (Fireside)

  • Resort view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Club Level, Top Floor)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Lake View (Club Level, Top Floor)

  • Lake view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Lake View (Club Executive)

Flat-screen TV, iPod dock, pay films

Executive Suite, 1 Bedroom, Lake View (Club Executive)

  • Lake view
  • 83 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Cottage, 3 Bedrooms, Balcony, Lake View (The Cottage by the Lake)

Cottage, 3 Bedrooms, Balcony, Lake View (The Cottage by the Lake) | Living room

Cottage, 3 Bedrooms, Balcony, Lake View (The Cottage by the Lake)

  • Lake view
  • 223 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds

View all photos for Room, 2 Queen Beds, Resort View (Fireside)

Room, 2 Queen Beds, Resort View (Fireside)

Room, 2 Queen Beds, Resort View (Fireside)

  • Resort view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View (Fireside)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Lake View (Fireside)

  • Lake view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View (Fireside)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Lake View (Fireside)

  • Lake view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Terrace (Fireside)

Flat-screen TV, iPod dock, pay films

Executive Suite, 1 Bedroom, Terrace (Fireside)

  • 83 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Cottage, 2 Bedrooms, Balcony, Lake View

Cottage, 2 Bedrooms, Balcony, Lake View | Living room

Cottage, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Cottage, 2 Bedrooms, Balcony, Lake View

Cottage, 2 Bedrooms, Balcony, Lake View | Living room

Cottage, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Cottage, 2 Bedrooms, Balcony, Lake View

Cottage, 2 Bedrooms, Balcony, Lake View | Living room

Cottage, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 167 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Cottage, 2 Bedrooms, Balcony, Lake View

Cottage, 2 Bedrooms, Balcony, Lake View | Living room

Cottage, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Resort View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Resort View (Mobility Accessible, Tub)

  • Resort view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Resort View (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Resort View (Mobility Accessible, Roll-In Shower)

  • Resort view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Lake View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Lake View (Hearing Accessible)

  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

  • Lake view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

  • Resort view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Resort View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Resort View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Lake View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Balcony, Lake View (Mobility Accessible, Tub)

  • Lake view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Lake View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Balcony, Lake View (Hearing Accessible)

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Resort View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Balcony, Resort View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Resort View (Mobility/Hearing Access, Roll-In Shwr)

  • Resort view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Flat-screen TV, iPod dock, pay films

Executive Suite, 1 Bedroom

  • Lake view
  • 83 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Lake View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Lake View

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Resort View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Greensboro

With a stay at The Ritz-Carlton Reynolds, Lake Oconee in Greensboro, you'll be on a lake, within a 15-minute drive of Lake Oconee and Lake Oconee Village. .This beach resort is 5.6 mi (9 km) from St. Mary's Good Samaritan Hospital and 6.2 mi (10 km) from Oconee Park II.
View more Resorts in GreensboroOpens in a new window

What's nearby

  • Reynolds Plantation Golf Club - 3 min walk - 0.3 km
  • Lake Oconee - 5 min walk - 0.4 km
  • Lake Oconee Village - 9 min drive - 6.1 km
  • Lake Sinclair - 34 min drive - 39.9 km
  • Georgia College - 54 min drive - 63.5 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 98 min drive

Restaurants

  • ‪The Ritz-Carlton Reynolds, Lake Oconee - ‬1 min walk
  • ‪China Garden - ‬12 min drive
  • ‪Dairy Queen Grill & Chill - ‬11 min drive
  • ‪Lake Oconee Bistro - ‬13 min drive
  • ‪Boathouse at Harbor Club - ‬20 min drive

About this property

The Ritz-Carlton Reynolds, Lake Oconee

Luxury resort on the beach, with outdoor pool
The Ritz-Carlton Reynolds, Lake Oconee offers 257 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This Greensboro resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a private beach. An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 257 air-conditioned rooms featuring iPod docking stations and espresso makers. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional features at this resort include wireless internet access (surcharge), concierge services, and gift shops/newsstands.
Grab a bite at Linger Longer Steakhouse, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Greensboro? This resort has 19074 square feet (1772 square meters) of space consisting of conference space and meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
The Ritz-Carlton Reynolds, Lake Oconee has 5 restaurants serving breakfast, lunch, and dinner.
Linger Longer Steakhouse - Overlooking the golf course, this family restaurant specializes in American cuisine and serves light fare only. A children's menu is available. Reservations are required. Open daily.
Gaby's By The Lake - This beach family restaurant specializes in American cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chiminea Dining - This beachfront restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Coffee Shop - This coffee shop serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: WiFi (USD 14.95 per day)

Parking and transport

  • Electric car charging station on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Chiminea Dining
  • Gaby's By The Lake
  • Linger Longer Steakhouse
  • The Coffee Shop

Things to do

  • 24-hour gym
  • 36-hole golf course
  • Archery
  • Bicycle rentals
  • Children's club
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Kayaking
  • Motor boating
  • Mountain biking
  • Outdoor pool
  • Playground
  • Rowing/canoeing
  • Sauna
  • Steam room
  • TV in common areas
  • Water skiing
  • Water sports equipment
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 19,074 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:30 PM
Express check-in available

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 5.65 per accommodation, per night
  • Resort fee: USD 71.19 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Parking
  • Spa access
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 14.95 per day (rates may vary)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz-Carlton Lodge Reynolds Plantation Greensboro
Ritz-Carlton Reynolds Plantation
Ritz-Carlton Reynolds Plantation Greensboro
Ritz-Carlton Reynolds Lake Oconee Hotel Greensboro
Ritz Greensboro
Ritz-Carlton Reynolds Lake Oconee Greensboro
Greensboro Ritz-Carlton
Ritz-Carlton Greensboro
Ritz Carlton Reynolds Plantation
The Ritz-Carlton Lodge, Reynolds Plantation Hotel Greensboro
Ritz-Carlton Reynolds Lake Oconee Hotel
Ritz-Carlton Reynolds Lake Oconee
Ritz-Carlton Reynolds Lake Oconee Resort Greensboro
Ritz-Carlton Reynolds Lake Oconee Resort
Ritz Carlton Reynolds Plantation
Ritz-Carlton Greensboro
Ritz Greensboro
Greensboro Ritz-Carlton
The Ritz Carlton Lodge Reynolds Plantation
The Ritz Carlton Reynolds Lake Oconee
Ritz Greensboro
The Ritz-carlton Lodge
Ritz-carlton Greensboro
Greensboro Ritz-carlton
Ritz Carlton Reynolds Plantation
Reynolds Plantation Hotel Greensboro
The Ritz-Carlton Reynolds, Lake Oconee Resort
The Ritz-Carlton Reynolds, Lake Oconee Greensboro
The Ritz-Carlton Reynolds, Lake Oconee Resort Greensboro

The Ritz-Carlton Reynolds, Lake Oconee Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 213 out of 275 reviews
Rating 8 - Good. 41 out of 275 reviews
Rating 6 - Okay. 12 out of 275 reviews
Rating 4 - Poor. 4 out of 275 reviews
Rating 2 - Terrible. 5 out of 275 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant were nice but the food wasn’t amazing as I thought but it was ok. The staff was nice but my wife had an issue with the lady in the coffee shop where the drink that my wife ordered was way too sweet and my wife politely and nicely asked if she can make another one for her and she just took it from my wife’s hand threw it out and made the other drink without acknowledging or apologizing or anything.
Stayed 3 nights in Nov 2025

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed my experience with all the activities and customer service,
Stayed 1 night in Nov 2025

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Majestic property. Everything was great!
Stayed 3 nights in Oct 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful grounds!
Stayed 2 nights in Oct 2025

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Lynn

My husband had to go to ER and we could not visit and called a number of times the 8th to get refund and no one could assist us. Could you please help us with a credit or something? Sincerely, Lynn Shine
Stayed 1 night in Oct 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I purchased for my daughter’s wedding night. They could not have been more accommodating. Allowing to check in early and get the key prior to the wedding and had a beautiful complementary set up upon their arrival. As always, the Ritz Carlton is 2nd to none!
Stayed 1 night in Aug 2025

10/10 Excellent

Susan, Ft. Myers

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quality property. Pricey but well worth it. All the extras are there. Wish I could stay another night or too! Impeccable service.
Stayed 1 night in Sep 2025

10/10 Excellent

Paul, Glenview

Stayed 2 nights in Aug 2025

10/10 Excellent

Ilgeun

Stayed 1 night in Sep 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Curtis M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area but service was off! Room cleaning never happened unless we called! $700 a night room not worth this price.... Service in bar and restaurant was excellent, valet was wonderful. Service for room cleaning was not good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dan

Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Quick Getaway

This was a wonderful quick anniversary getaway. The entire staff at the Ritz made it so special. We did a couples massage at the spa and it was lovely and they also had a special anniversary gift for us. Once we got back from the spa the surprises kept coming, a bottle of champagne was sent to our room. This hotel really knows how to make a special occasion feel even more special.
Stayed 1 night in Jul 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect place for a weekend getaway with my spouse. Everything was fabulous!
Stayed 2 nights in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful couples get-a-way!

What a beautiful property! We enjoyed the spa, walking on the grounds, the on-site restaurants, and the lake. The staff was so accommodating and we enjoyed our 3 day stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maurissa

Stayed 1 night in Jun 2025

10/10 Excellent

basil

Liked: Cleanliness, staff & service, property conditions & facilities
Super spot to take a break.
Stayed 1 night in Jul 2025

10/10 Excellent

Chad

Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jun 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

2/10 Terrible

Keisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was quite taken aback by the customer service I received at the front desk. When I learned that I was assigned to a room on the first floor, I requested a higher level, as my booking promised a balcony. The staff member informed me that there were no other options available. Upon entering my room, I was disappointed with the view and felt claustrophobic, as I couldn’t keep the curtains open with people passing by, which made me uncomfortable. When I voiced my concerns, they offered to move me to a different floor. However, I end up staying in the same room because I was too tired to move. I was disheartened because I wondered why my initial request wasn’t accommodated. It felt like my needs were overlooked, and paying $703 for a night in a room where I felt uneasy was not acceptable. I’ve stayed at Ritz Carlton before and have never experienced this kind of treatment. It’s important to prioritize customer satisfaction. Additionally, after receiving the keys, the staff member didn’t offer any directions, leaving us to navigate our way to the room on our own. 😔😔😔
Stayed 1 night in May 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and respectful staff
Stayed 1 night in May 2025

10/10 Excellent

Gayle

Stayed 3 nights in Apr 2025