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Gatlinburg Town Square

2.5 star property

Photo gallery for Gatlinburg Town Square

Front of property
Indoor pool, seasonal outdoor pool
Front of property
GTS 1 bedroom Condo | Bathroom
Sports court

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for GTS Studio

Free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(41 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

8.8 out of 10
Excellent
(69 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.0 out of 10
Wonderful
(22 reviews)
  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for GTV Studio

GTV Studio | Living area

GTV Studio

8.6 out of 10
Excellent
(29 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

8.0 out of 10
Very good
(77 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for GTS Accessible Studio

Free WiFi, bed sheets

GTS Accessible Studio

7.6 out of 10
Good
(5 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

8.8 out of 10
Excellent
(46 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

7.6 out of 10
Good
(4 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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Exterior
Best Western Plaza Inn
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  • Pool
  • Spa pool
  • Breakfast included
  • Kids’ pool
4.5 out of 5, Wonderful, 2,475 reviews
The price is AU$141
includes taxes & fees
19 May - 20 May
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About the area

Gatlinburg

With a stay at Gatlinburg Town Square in Gatlinburg, you'll be in the entertainment district, a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park. .This family-friendly hotel is 0.4 mi (0.7 km) from Gatlinburg SkyPark and 10.4 mi (16.8 km) from Titanic Museum.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 8 min walk - 0.7 km
  • Gatlinburg SkyPark - 9 min walk - 0.8 km
  • Anakeesta - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Puckers Sports Bar - ‬9 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬8 min walk

About this property

Gatlinburg Town Square

Gatlinburg Town Square offers 100 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 100 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided on request.
Don't miss out on the many recreational opportunities, including an indoor pool, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 27 2026 to January 9 2027 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel

Gatlinburg Town Square Condo

Gatlinburg Town Square Hotel Gatlinburg

Gatlinburg Town Square Resort

Gatlinburg Town Square Exploria Resorts Condo

Square Exploria Resorts Condo

Gatlinburg Town Square Exploria Resorts

Square Exploria Resorts

Square Exploria Resorts Hotel

Gatlinburg Town Square

Gatlinburg Town Square by Exploria Resorts Hotel

Gatlinburg Town Square by Exploria Resorts Gatlinburg

Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 694 out of 1417 reviews
Rating 8 - Good. 363 out of 1417 reviews
Rating 6 - Okay. 185 out of 1417 reviews
Rating 4 - Poor. 103 out of 1417 reviews
Rating 2 - Terrible. 72 out of 1417 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities
The room was very clean and smelled great couldn’t have been better! Staff was great and the parking was nice!
Stayed 3 nights in Feb 2026

6/10 Okay

Kelli

Liked: Staff & service
Disliked: Cleanliness
Front Desk Manager was awesome. We were not satisfied with the first room they gave us and she swiftly took care of us. Second room was clean just needed a good airing out. Location was great.
Stayed 3 nights in Feb 2026

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
The room was dated but clean.. ans very large!! It was practically a small house. Would stay again
Stayed 2 nights in Feb 2026

8/10 Good

CHARLES

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unit was very nice and recently redecorated. It's a shame they didn't upgrade the shower and fixtures in the bathroom. Also, we were really looking forward to the gas logs since it was a cold snowy weekend but they didn't work. We would stay there again though.
Stayed 2 nights in Feb 2026

10/10 Excellent

Lela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great amenities! Will stay again!
Stayed 2 nights in Jan 2026

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 3 nights in Jan 2026

10/10 Excellent

Yanier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent great location my family love it
Stayed 3 nights in Jan 2026

10/10 Excellent

Walberto

Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael, Clemmons

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff was friendly. Great location. Would book again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2026

8/10 Good

Leslie

Travelled with group
Liked: Amenities, property conditions & facilities
The staff is always so nice. And the rooms are clean but I did notice some mold in the sink and the tub could have been cleaner. But other than that I love staying here and will be back very soon!
Stayed 3 nights in Jan 2026

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice location & rooms were just as they were listed online. All the employees were very helpful
Stayed 4 nights in Jan 2026

10/10 Excellent

Jason

Stayed 3 nights in Jan 2026

6/10 Okay

Ihor

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and comfy. It was pretty cold outside and despite heater running all day the room was cold. The water coming from kitchen sink was really murky, bathroom was fine. Location is great. Far enough from buzzing downstown but close enough to walk to and don’t have to pay for the parking. Good overall but wouldn’t stay in GTV studio type room again.
Stayed 3 nights in Jan 2026

8/10 Good

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Spacious rooms and master bath with jetted tub. We booked the 2 bedroom. Many amenities/ activities available, however we did not use this time, but will in warmer weather. Good location.
Stayed 3 nights in Jan 2026

6/10 Okay

Sabrina

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
First night no hot water! Then every night after the water was only warm. Third floor button didn’t work on one elevator and the elevator had an awful smell. Had to make sure you used the correct elevator. Hot tub was closed off, very disappointing when you are looking forward to it. Staff were very polite at check in and towel exchange. On day two of vacation I did find out on why hot water wasn’t working after asking. The elevator did have a sign up on the one the third floor wasn’t working on. Not sure of the issue with the hot tub. I’ve stayed in the past and never had issues.
Stayed 4 nights in Jan 2026

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full size Kitchen, large bedroom with jacuzzi. Good sized living room with balcony. Walkable to all that Gatlinburg has to offer.
Stayed 2 nights in Jan 2026

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Jan 2026

10/10 Excellent

Colin

Liked: Amenities
Great time!
Stayed 4 nights in Jan 2026

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our room
Stayed 3 nights in Dec 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness
Room was very clean didn’t use the pool or jacuzzi. Staff was friendly . Could do without the timeshare pitch j told them no from the get go but they proceeded through. Over all a good stay I would go again . Only a couple blocks walk to downtown out of the busyness .
Stayed 3 nights in Jan 2026

10/10 Excellent

Gary, Wyandotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 6 nights in Jan 2026

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The 3br/3ba condo was a 2br/2ba with an attached 1br/1ba hotel type room. There was plenty of room for our family (my wife and I + our oldest grandson, his wife and their baby). Overall, the condo was clean and had nice amenities like a fully equipped kitchen and a large deck with access from the living room and main bedroom. We were within about 4/10 of a mile of downtown so walkable but be prepared to walk uphill coming back. The reason for the 'good' rating vs anything higher: we didn't have hot water nor did the fireplace provide heat. The maintenance staff came to check the hot water and claimed there was a boiler down but they were going to reset it. They never came back and we never had hot water. The thought of moving everything after we had already unpacked was not enticing especially with an infant so we toughed it out. The fireplace was nice to look at but there was no heat. There was some peeling and bubbling of wallpaper in places but that's just looks. Our beds were comfortable. The Gatlinburg Town Square is an older property and needs some updating but not a bad place to stay if you have hot water. We only saw 1 set of elevators, so we had a long, winding walk to our room. The service staff was nice so that was a plus.
Stayed 5 nights in Jan 2026

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Only issue we had was the elevators smelt like paint. It was horrible. Smelt like they painted with a oil based paint. I will definitely be back here. Also they do not charge a 250 deposit. They just need a card on file for damages. Also they need to make it know that the parking garage is where you're supposed to park not park behind what would be the office. The office is actually down the street on the left. Thats where you check in. Other then that the room itsself was perfect
Stayed 2 nights in Jan 2026

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location was nice and the room was clean. They are in the middle of change of ownership and it is a bit confusing... They act like a timeshare and try to sell you future access to this and other places, which was of no interest to me but others might like. Since our room was away from the main hotel, we would have had to walk a couple blocks to get to it(or drive). It was too much of a hassle. Being able to walk to down town was great! Might like to see it when they get done.
Stayed 2 nights in Dec 2025